Salesforce

Software Engineer, SMTS

Salesforce

full-time

Posted on:

Location Type: Hybrid

Location: Indianapolis • Texas • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

AngularCloudJavaJavaScriptReactSDLCSOAPSQL

About the role

  • Design, develop, and maintain Salesforce Agents and Agentforce solutions, including L1/L2 nodes, sub-agents, and AI-driven workflows.
  • Build and optimize prompts and LLM interactions to improve Agent performance, accuracy, and scalability.
  • Collaborate with product, engineering, and AI teams to define requirements and translate them into technical solutions for agent-driven automation.
  • Implement monitoring, retry logic, and exception handling for agent workflows and lead distribution.
  • Work on document ingestion pipelines, Data Cloud integrations, and content processing to feed AI models and agents.
  • Conduct experiments, A/B testing, and prompt tuning to continuously improve agent behavior and outcomes.
  • Collaborate with and provide guidance to other engineers working on agent-related technologies, sharing best practices and fostering team learning.
  • Contribute to architecture, design, and best practices for AI-enabled agent systems, ensuring scalability, maintainability, and performance.
  • Partner with other teams to integrate agent solutions across Salesforce clouds while adhering to data governance and security standards.
  • Drive innovation in agent experiences while evaluating new AI and generative technologies to enhance the overall platform.

Requirements

  • 6 + years of Software Engineering experience
  • Proven experience building and maintaining Agentic solutions, including intelligent agents, chatbots, workflow automation, and Agentforce.
  • Hands-on experience with Data Cloud and document ingestion pipelines for AI/agent-driven solutions.
  • Strong understanding of AI/ML models, prompt design, intent detection, and LLM integration.
  • Experience with multi-language agent deployments and scaling agents for global use cases.
  • Expertise with Agentic tools and frameworks used in Salesforce or similar cloud platforms
  • Full-stack development skills (backend & frontend), including JAVA/APEX, LWC, HTML, CSS, JavaScript frameworks (React, AngularJS, EmberJS).
  • Expertise in relational databases and data modeling (SQL, SOQL).
  • Experience driving architectural decisions, providing collaborative guidance, and mentoring other engineers.
  • Knowledge of Web Services (SOAP/REST) and API integrations for scalable agent operations.
  • Familiarity with Agile/Scrum methodology and full SDLC ownership.
  • Solid understanding of MVC framework, OO design principles, and building maintainable, high-quality solutions.
Benefits
  • time off programs
  • medical
  • dental
  • vision
  • mental health support
  • paid parental leave
  • life and disability insurance
  • 401(k)
  • employee stock purchasing program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SalesforceAgentforceAI-driven workflowsData Clouddocument ingestion pipelinesAI/ML modelsprompt designJAVAAPEXfull-stack development
Soft skills
collaborationguidancementoringinnovationteam learningarchitectural decision-making