Capacity Planning Analyst
Salesforce
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $276,100 per year
Job Level
SeniorLead
Tech Stack
SQL
About the role
- Review and analyze customer machine metrics to proactively identify potential capacity issues.
- Partner with product owners to understand their service architecture, roadmaps, and business forecasts to produce accurate infrastructure demand forecasts for compute, storage, and network resources.
- Develop and present clear recommendations to engineering teams for increasing capacity when necessary to prevent performance issues and ensure customer trust.
- Act as a subject matter expert for internal teams, providing direct insights and analyses that customer success managers can relay to our customers.
- Work cross-functionally with senior product owners, technical service teams, and data science professionals to optimize processes and contribute to building new automation tools.
- Develop strong, trusting relationships with internal stakeholders to support the continued success of our products.
Requirements
- 8+ years of proven experience in operations, business intelligence, strategy and/or capacity planning.
- Strong analytical skills with experience consolidating complex datasets across various unconnected systems and platforms to tell a clear story.
- Fundamental knowledge of systems infrastructure and how services interact with underlying hardware.
- Experience building statistical models.
- Strong interpersonal and executive presentation skills for effective partnership and long-range planning.
- Experience presenting data in a consistent and repeatable manner to various stakeholders.
- Excellent communication skills, both written and verbal.
- Attention to detail with a focus on data quality.
- A collaborative spirit and excellent interpersonal skills.
- Proficiency with SQL.
- A related technical degree required.
Benefits
- Medical
- Dental
- Vision
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLstatistical modelsdata analysiscapacity planninginfrastructure demand forecastingmachine metrics analysisdata consolidationsystems infrastructure knowledgeautomation tools development
Soft skills
analytical skillsinterpersonal skillsexecutive presentation skillscommunication skillsattention to detailcollaborative spiritrelationship buildingcross-functional teamwork
Certifications
related technical degree