Salesforce

Senior Business Process Lead

Salesforce

full-time

Posted on:

Location Type: Hybrid

Location: Indianapolis • Washington • 🇺🇸 United States

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Salary

💰 $155,400 - $213,800 per year

Job Level

Senior

Tech Stack

CloudTableau

About the role

  • Manage the taxonomy governance and process so the required changes are executed on time
  • Effectively manage the change across relevant teams, such as readiness, support delivery, development etc.
  • Communicate about relevant changes in the taxonomy process with the right teams
  • Connect with all product delivery teams with a good understanding of their supported products, features and unique requirements
  • Prioritize the work with the development team, actively participate in UAT so the release quality is high
  • Keep all stakeholders informed of the upcoming changes and also merge the duplicate requests
  • Collaborate with taxonomy change requestors and leadership to align on proposed changes
  • Examine and document (“as-is”) business processes used for taxonomy management
  • Define business requirements, create practical specifications and perform fit/gap analysis
  • Partner with business teams to design and document future state (“to-be”) processes and business/system requirements
  • Assist in the prioritization of backlog items at both a global and regional level, while managing stakeholder expectations and development team capacity demands
  • Understand and interpret the diverse requirements of stakeholders which may sometimes conflict with other requirements
  • Negotiate with stakeholders to design solutions that meet overall business needs
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, convert the information to Business Requirement Documents (BRDs)
  • Elicit requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, and other business analysis techniques
  • Facilitate User Acceptance Testing (UAT) by writing test scripts, communicating with testers, and serving as a conduit between the business and DET
  • Understand relevant Salesforce objects, fields and relationships to data
  • Provide recommendations and alternative approaches for achieving design objectives
  • Lead data governance team and ongoing continuous data maintenance, clean-up, etc.
  • Provide references for users by writing and maintaining process documentation and also identify the process improvement opportunities

Requirements

  • Bachelor’s degree in computer science or any other relevant technical areas
  • 10+ years of experience in the high-tech industry
  • 5+ years in operations or program management roles
  • Salesforce Platform administration and Service Cloud certification
  • Very strong program and project management skills
  • Proven ability to run large programs across the enterprises
  • Good understanding of change management & demonstrated experience driving change across large enterprises
  • Broad knowledge of as many Salesforce Clouds as possible
  • Good understanding of the development process and UAT experience including writing UAT scripts as needed
  • Strong collaboration skills
  • Extensive experience in business analysis and process design
  • Proven Salesforce Platform hands-on configuration experience
  • Demonstrated experience in data analysis, including proficiency with Salesforce Reports and Dashboards (required), and Tableau CRM (preferred)
  • Understanding of AI / ML technologies
Benefits
  • time off programs
  • medical
  • dental
  • vision
  • mental health support
  • paid parental leave
  • life and disability insurance
  • 401(k)
  • employee stock purchasing program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Salesforce Platform administrationService Cloud certificationbusiness analysisprocess designdata analysisUAT experienceSalesforce configurationSalesforce ReportsDashboardsTableau CRM
Soft skills
program managementproject managementchange managementcollaborationstakeholder managementnegotiationcommunicationcritical evaluationprioritizationproblem-solving
Certifications
Bachelor’s degree in computer scienceSalesforce Platform administration certificationService Cloud certification