Lead UX Conversation Designer
Salesforce
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $184,000 - $253,000 per year
Job Level
Senior
About the role
- Design how agents plan, act, confirm, and recover across text, voice, and UI surfaces.
- Define behavior signatures for initiative, tool use, grounding, and decision quality.
- Shape visual and voice cues that help users follow agent reasoning and task progress.
- Write natural speech patterns that support pacing, grounding, and user confidence.
- Partner with engineering and Ontology to define how the agent uses memory, evidence, and retrieved context.
- Identify gaps in state tracking, grounding, and contextual drift.
Requirements
- Deep experience designing for agentic systems, reasoning behavior, and multi-turn workflows.
- Strong writing for both voice and text.
- Skill in shaping agent behavior across modality shifts.
- Knowledge of memory models, plan-and-act loops, and RAG-driven reasoning.
- Ability to diagnose agent failures through logs and behavioral signatures.
- Experience creating reusable behavioral patterns that scale.
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
agentic systems designreasoning behaviormulti-turn workflowsnatural speech writingmemory modelsplan-and-act loopsRAG-driven reasoningbehavioral signaturesstate trackingcontextual drift diagnosis
Soft skills
strong writinguser confidence supportcollaborationproblem diagnosisscalability in design