Principal UX Conversation Designer
Salesforce
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $211,500 - $306,600 per year
Job Level
Lead
Tech Stack
Cloud
About the role
- Guide cross-cloud teams in defining how agents behave, communicate, and recover across long tasks and multi-surface experiences.
- Set standards that unify flows, context models, handoffs, and guardrails across clouds and product lines.
- Define the conversational structures, escalation paths, and fallback models used across Salesforce.
- Shape the intent, topic, and recovery systems that support complex enterprise workflows.
- Develop prompt frameworks and instruction patterns used across clouds.
- Partner with engineering and PM leadership to establish a compiler-like foundation for agent behavior.
- Create tone, persona, and behavior guidelines adopted by multiple teams.
- Build enterprise-ready libraries of prompts, behaviors, and templates.
- Partner with data science, observability, and engineering to connect heuristics to measurable signals.
- Work with VP-level leaders across Clouds, Trust, Data, and Platform to guide the roadmap for agent quality and governance.
- Lead alignment across engineering, PM, trust, AI research, and design leaders.
Requirements
- Deep experience designing conversational systems, generative interactions, or multi-turn AI agents across complex environments
- Expert writing and linguistic skill with the ability to scale tone, safety, and clarity across many products
- Strong understanding of intent systems, context management, orchestration, and RAG-based interactions
- Ability to influence cross-cloud leaders and drive org-level alignment
- Strength in systems thinking, governance design, and scalable patterns
- Experience in regulated, safety-critical, or multi-agent ecosystems
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
conversational systems designgenerative interactionsmulti-turn AI agentsintent systemscontext managementorchestrationRAG-based interactionsprompt frameworksbehavior guidelinesenterprise workflows
Soft skills
writing skillslinguistic skillsinfluenceorganizational alignmentsystems thinkinggovernance designscalable patternscollaborationleadershipcommunication