Customer Success Manager

• Serve as a named resource and partner for Salesforce’s customer organizations
• Forge deep relationships with customers and account teams, maintaining awareness of key events, needs, potential risks, and value drivers
• Help to improve customers’ overall technical and operational health, maximizing their Salesforce investment
• Manage expectations and communications through the resolution of major customer incidents
• Set the customer up for success through optimization of the platform, with special care during critically important peak events
• Act as lead CSM orchestrating CSMs for multi-org, multi-cloud customers (including Global Customers with CSMs in multiple geos)

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