Architect

• Oversee team capacity across strategic workstreams; balance high-priority asks with long-term planning to ensure efficient deployment of expertise and timely delivery.
• Act as the executive liaison with senior leaders across Product, Technology, TMP, Alliances, and CSG; ensure ongoing alignment on priorities, messaging, and delivery expectations.
• Manage intake and execution of the success architect engagements that drive success and improvements in technical health across Salesforce Signature customers.
• Continuously assess and evolve team capabilities; drive targeted skill development, succession planning, and onboarding programs to ensure the team remains future-ready.
• Ensure your team builds deep relationships with our most strategic customers, delivering tailored consultative engagements that drive product adoption and business outcomes.
• Represent the voice of the customer across internal forums, surfacing insights and trends to influence product direction and the broader customer success strategy.
• Lead efforts to scale expertise across CSG and the partner ecosystem by developing assets, playbooks, and enablement paths that empower field teams and customers alike.

Director, Regional Success Architecture

Mulesoft Architect – Future Opportunity

Lead Architect

Senior Field Architect, GenAI

Architecture and Design Engagement Lead

Planner, Project Architect – Housing & Development Planning Focus