Program Manager

• Drive the strategic operations of the User Experience team by coordinating project requests, creating workback schedules, and monitoring deliverables.
• Lead weekly scrum meetings to reinforce clarity, maintain strategic alignment, and remove barriers to high-impact deliverables.
• Oversee project intake, prioritization, and capacity planning in partnership with program and creative leads, ensuring alignment through well-structured discovery and kickoff sessions.
• Design and scale processes, templates, and playbooks that streamline execution and improve visibility.
• Partner with leadership on strategic planning, offsites, quarterly business reviews, and org-wide initiatives to drive continuous improvement and operational excellence.
• Cultivate strong cross-functional partnerships with teams such as PMO, DET, and Digital Success Ops to ensure alignment, resource efficiency, and program delivery across shared initiatives.
• Support ResearchOps, including participant management, tooling, and vendor coordination.
• Manage vendor relationships and research tool procurement in partnership with DesignOps and Finance.
• Maintain operational tooling and reporting across systems.
• Partner with UX leadership to forecast resourcing needs, model team capacity, and maintain sustainable workloads.
• Deliver executive-ready dashboards, reports, and communications that clearly articulate program health and outcomes.
• Champion collaboration, inclusion, and UX excellence across Digital Success and the Customer Success organization.

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