Product Manager

• Deliver business value driven, scalable, and innovative solutions involving integrations using our internal Salesforce Service & Experience Cloud, Slack platforms and 3rd party product integrations
• Work with Senior Executive stakeholders to drive alignment and deliver multi-faceted capabilities; assess, initiate, prioritize, refine, and drive scalable technology solutions
• Collaborate with security, architecture, engineering, quality, design, and program management partners in coordinating delivery of complex objectives under a tight deadline
• Accountability for team integrity, product excellence, decision making, delivery estimates and roadmaps, client communications, and project outcomes
• Manage delivery expectations with internal customers, driving a multi-tier communication cadence with stakeholders at the executive and operational level
• Create and refine a backlog of well-formed stories for implementation by the scrum team(s) involved in delivery
• Manage and communicate tradeoff decisions between scope and schedule
• Help the business determine solution/feature return on investment in the context of prioritization
• Navigate sophisticated situations involving multiple parties, rapidly assessing context and driving the right resources to resolution
• Review technical solutions for compliance to business processes and objectives, as well as IT standards
• Find opportunities for process optimization, process redesign, or development of new processes/policies
• Strong product management skills anchored in human centered design thinking to help build and deliver on enterprise scale products for Customer Success Domain
• Own the delivery of the product roadmap incorporating projects, features and other key initiatives
• Act as a team lead on highly visible projects and critical assignments
• Work proactively to predict and minimize potential issues before they arise, and resolve those that do in a timely manner
• Communicate at both the business and technical level (written and verbal)

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