Senior Director, Composable Architecture
dentsu Austria
JavaScriptNext.js
Senior Readiness Architect
Salesforce
full-time
Posted on:
Location Type: Hybrid
Location: Indianapolis • Illinois, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $162,600 - $223,700 per year
Job Level
Senior
Tech Stack
CloudTableau
About the role
- Maintain deep understanding of Tableau products and roadmap and engage with T&P and CSG stakeholders in the development of Tableau product feedback, roadmaps, strategic readiness plans, and customer adoption plays.
- Develop expertise for all new product and feature introductions, large-scale migration efforts or product retirements.
- Document best practices and learnings from product interaction (e.g. pilots, pre-launch discovery) to deliver to Cloud Success teams —including Success Architects, Success Guides, Support Engineers, and Account Success stakeholders— and deliver readiness for scale.
- Collaborate closely with your Cloud Success team, leveraging your product, domain and business knowledge to create a holistic POV and strategic approach that supports the overall Tableau strategy and customer success, working with stakeholders across the organization.
- Maintain deep technical, functional and domain knowledge across all in-market and new products.
- Practice continuous learning through first-hand product experimentation and participation in Product-driven betas, pilots and collaboration with SMEs in the Success Ecosystem.
- Identify, document, and track all recommended product enhancements reflecting inputs from customer, partner and internal stakeholders.
- Develop product requirements and deliver to Product Leadership for roadmap consideration.
- Establish and own relationship with Product Management Leaders and key subject matter experts; strengthen strategic relationship with T&P.
- Provide product expertise to support the creation and rollout of adoption strategies to improve product adoption score and overall customer health.
- Participate in improving the CSS adoption score / customer health for Tableau.
- Work with other Readiness Success Architects across Cloud Success to continuously improve our operating model and share best practices.
Requirements
- 5+ years experience in Customer Success or Product Management individual contributor role in the SaaS industry.
- Hands-on experience working with Tableau products, including deep understanding of current product suite and product capabilities that meet common customer use cases; understanding of competitor products and landscape a plus.
- Track record of collaborating within a team of subject matter experts who deliver against strategic business initiatives.
- Has held positions requiring interaction with both technical and non-technical stakeholders at the across different functions.
- Understands and can translate customer use cases to technical and functional requirements.
- Has developed enablement materials and delivered training to functional and technical audiences.
- Enablement, consulting or Salesforce product experience a plus.
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Tableau productsproduct managementcustomer successproduct requirementsproduct enhancementsenablement materialstraining developmentSaaStechnical requirementsfunctional requirements
Soft skills
collaborationstakeholder engagementstrategic thinkingcommunicationcontinuous learningrelationship buildingteamworkproblem-solvingadaptabilitycustomer focus
