Customer Success Manager

• Lead a team of CSMs, forecasting growth, excellence and High Performing Culture.
• Execute strategies for Signature Success Plan renewals and growth across the assigned portfolio.
• Engage in top Signature Success prospects providing direct customer-facing presales support.
• Foster executive relationships with covered customers and internally to drive value of Signature investment.
• Proactively identify and remediate high-risk customers, and address & resolve complex customer blocking issues.
• Own the direct relationship with Sales leaders aligned to your Operating Unit (OU).

Senior Manager, Customer Success – People Leader

Manager, Customer Success – Operations