Senior Manager, Customer Success – People Leader
Salesforce
full-time
Posted on:
Location Type: Hybrid
Location: Manila • 🇵🇭 Philippines
Visit company websiteJob Level
Senior
About the role
- Lead a team of CSMs, forecasting growth, excellence and High Performing Culture.
- Execute strategies for Signature Success Plan renewals and growth across the assigned portfolio.
- Engage in top Signature Success prospects providing direct customer-facing presales support.
- Foster executive relationships with covered customers and internally to drive value of Signature investment.
- Proactively identify and remediate high-risk customers, and address & resolve complex customer blocking issues.
- Own the direct relationship with Sales leaders aligned to your Operating Unit (OU).
Requirements
- Previous leadership roles with direct experience in customer success and team management within the SaaS industry in the Philippines is a must.
- Proven success in establishing a clear vision and driving change within a customer-facing organisation.
- Exhibit the ability to use data and insights to identify trends and risks.
- Demonstrate excellent communication skills to bridge between various teams and levels.
- Experience in building executive relationships and driving/influencing change with complex Enterprises.
- Showcase a proven track record in building a high-performing team, including performance management, talent management, recruitment, retention, and development.
- Experience with Enterprise-scale organisations and demonstrated leadership to make rapid decisions and problem-solving in this environment.
- Familiarity with Salesforce's product offerings, services, and the larger industry landscape.
Benefits
- Our benefits and resources support you to find balance and be your best.
- AI agents accelerate your impact so you can do your best.
- Inspired work culture that empowers you to be a Trailblazer.
- Opportunities to shape the future and redefine what’s possible.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successteam managementdata analysisperformance managementtalent managementrecruitmentretentiondevelopmentproblem-solvingchange management
Soft skills
leadershipcommunicationrelationship buildinginfluencingstrategic thinkingexecutive engagementcollaborationvision establishmenttrend identificationrisk management