CRM Coordinator

Salas O'Brien

CRM Coordinator supporting firmwide marketing team at Salas O’Brien. Maintaining CRM data quality and improving user processes for better adoption and workflows.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $24 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in CRM data management, including data quality maintenance, user training, and process improvement. Proficient in troubleshooting and providing support for CRM platforms while collaborating with cross-functional teams to enhance user adoption and experience.

Highest-signal resume keywords

CRM Data ManagementDeltek Vantagepoint ExperienceUser Training and DocumentationProblem-Solving SkillsMicrosoft Excel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM Platform SupportData AuditsData CleanupData MigrationReporting ToolsWorkflow AutomationData Analysis

Soft Skills

Excellent Communication SkillsStrong Attention to DetailAnalytical Skills

Tools & Technologies

SalesforceHubSpotMicrosoft DynamicsPower BI

Industry Keywords

AEC Industry Experience

About the role

Key responsibilities & impact

Maintain CRM data quality through audits, cleanup, and ongoing governance.
Take ownership of CRM projects and initiatives from planning through completion.
Investigate and resolve data and system issues independently, escalating when appropriate.
Provide day-to-day CRM support, troubleshooting, and guidance to users.
Develop and deliver user training, documentation, and best practices.
Support data imports, exports, migrations, and reporting.
Partner with marketing, business development, and operations teams to improve CRM processes and user adoption.
Identify opportunities to improve workflows, automate manual processes, and enhance the user experience.

Requirements

What you’ll need

Bachelor's degree or equivalent experience
2-5 years of experience supporting a CRM platform (Deltek Vantagepoint, Salesforce, HubSpot, Microsoft Dynamics, etc.)
Strong problem-solving skills
Excellent communication skills with experience supporting, training, and building relationships with end users
Strong attention to detail and analytical skills
Proficiency with Microsoft Excel; experience with Power BI or reporting tools is a plus
Experience in the AEC industry and Deltek Vantagepoint is preferred but not required

Benefits

Comp & perks

Medical, dental, and vision insurance
Basic life insurance
401(k) plan
Ability to purchase company stock at a discount
Paid time off (PTO)
10 paid holidays
Paid leave programs for military service and new parents