Client Relations Program Manager
Salas O'Brien
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Develop and implement strategy for the program team
- Lead the creation of the program management plan
- Oversee all activities associated with the program to ensure it achieves its goals
- Identify and understand program objectives
- Manage timelines and deliverables at a program level
- Collaborate with other Impact Cx Team Members to identify and assign program team members
- Identify projects needed to achieve program objectives
- Coordinate interdependent projects that are part of the program
- Communicate with project managers
- Monitor program activities
- Measure and monitor key performance indicators (KPIs) and return on investment (ROI)
- Resolve problems and delays in the program
- Manage program budget
- Manage resources across all projects within the program
- Ensure collaboration among project teams
- Manage program risk and coordinate corrective measures
- Document the program
- Identify and manage program adherence to standards and governance
- Manage stakeholder communications
- Report on program performance to executive team and organization leaders
- Ensure that the program is aligned with organizational business goals and objectives
Requirements
- Bachelor's degree in a related field or 10-15+ years of equivalent MEP construction and commissioning experience
- Project Management Certification is preferred but not required
- Ability to convey ideas clearly and persuasively, both verbally and in writing
- High-level understanding of engineering knowledge, specifically in the built environment
- Excellent written and verbal communication skills
- Understanding and empathetic with the ability to respond to sensitive situations
- Intermediate analytical skills to analyze relevant information and provide thoughtful solutions
- Ability to mediate disputes and find common ground to maintain strong client relationships
- Thorough understanding of the business, its products, and the industry
- Strategic mindset and strong analytical skills to understand market trends and client needs
- Ability to analyze data and derive actionable insights from client feedback and performance metrics
- Ability to adapt to changing circumstances and environments
Benefits
- 401(k) with employer match
- Health, dental, and vision plans
- Employer-paid life and AD&D insurance
- Flexible spending accounts
- National and international travel opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementproject managementbudget managementKPI measurementROI analysisrisk managementresource managementprogram documentationprogram governancedata analysis
Soft skills
communicationcollaborationproblem-solvinganalytical thinkingstrategic mindsetmediationadaptabilityempathypersuasionclient relationship management
Certifications
Project Management Certification