Salas O'Brien

Human Resources Operations Manager

Salas O'Brien

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $105,000 - $115,000 per year

Job Level

Mid-LevelSenior

About the role

  • Manage and mentor a centralized HR Core Team, ensuring high-quality service delivery across onboarding, team member changes, offboarding, and other lifecycle events with supporting disciplines.
  • Serve as the first point of escalation for HR case management, supporting resolution of complex or sensitive matters and ensuring consistency in practice.
  • Optimize existing processes and lead continuous improvement initiatives aimed at increasing automation, reducing case cycle time, and enhancing data accuracy.
  • Collaborate with cross-functional HR leaders (Recruiting, Training & Development, Payroll, etc.) to align HR service delivery with enterprise-wide initiatives and priorities.
  • Partner with HR Systems and other stakeholders to optimize UKG Pro modules and reporting tools, ensuring configurations evolve with business needs.
  • Develop and manage dashboards and reporting to track team KPIs, monitor caseload trends, and inform leadership of progress against goals.
  • Maintain documentation, templates, and knowledge base content to support HR team adoption and compliance with standard processes.
  • Act as a process owner and advocate for scalable solutions that ensure compliance, improve experience, and support growth.

Requirements

  • Bachelor’s or master’s degree in HR, Organizational Psychology, Business, or related field
  • 5+ years of experience managing a centralized HR Operation or Shared HR Services team
  • Demonstrated experience leading people or teams, especially within a virtual environment
  • Proven success managing HR workflows, case systems, and service delivery metrics
  • Proven experience leading teams in a virtual environment, managing HR workflows, and driving consistent service delivery in a centralized model
  • Prior experience in the AEC industry or professional services strongly preferred
  • Proficiency in Microsoft Office Suite; advanced Excel skills (e.g., pivot tables, vlookups, dashboards) required
  • Strong knowledge of HRIS platforms; experience with UKG Pro (UltiPro) highly preferred
  • Excellent project management skills, with the ability to manage competing priorities and lead cross-functional initiatives
  • High emotional intelligence, excellent judgment, and strong interpersonal and executive communication skills.
Benefits
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and company holidays
  • Wellness programs and employee assistance resources
  • Professional development support

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
HR workflowscase systemsservice delivery metricsproject managementdata accuracyautomationdashboard developmentreportingadvanced Excel skillsHRIS platforms
Soft skills
leadershipinterpersonal communicationexecutive communicationemotional intelligencejudgmentcollaborationmentoringprocess ownershipproblem-solvingcontinuous improvement