Director

• Lead guest experience curators, guest service agents, bell team, door team and departmental leaders
• Manages the team in delivering personalized and anticipatory services to cater to the unique needs of our guests
• Enables concierge to build relationship with key local partners
• Ensure a seamless and discreet check-in and check-out process, maintaining the highest standards of hospitality
• Nurture a team of service professionals dedicated to upholding the hotel's commitment to luxury and excellence
• Personally handle and oversee VIP and high-profile guest relations, providing an elevated level of attention and service
• Oversee room allocations, ensuring the careful management of room inventory, special requests and amenities
• Implement and enforce the highest standards of cleanliness, aesthetics, and functionality in the front office area
• Uses all available on the job training tools for employees; supervises on-going training initiatives and conducting training when appropriate
• Ensures employees have the proper supplies and uniforms
• Creation and facilitation of human capital needs and performance management
• Improves service by communicating and assisting employees to understand guest needs

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