Sakon

Technical Account Manager

• Onboarding & Implementation: Lead discovery workshops to understand client requirements and success metrics
• Define implementation plans, timelines, and milestones, drive cross functional delivery
• Validate integrations, data migrations, and customizations in collaboration with Engineering
• Account Health & Adoption: Monitor usage trends, identify at risk accounts, and proactively recommend adoption strategies
• Conduct quarterly business reviews to report on ROI, usage KPIs, and roadmap alignment
• Develop and deliver technical training and enablement sessions for end users and administrators
• Technical Escalation & Support: Serve as escalation owner for high severity incidents
• Liaise with Support and Engineering to resolve root causes
• Maintain detailed incident documentation, postmortem analyses, and preventative action plans
• Customer Advocacy & Feedback: Serve as the internal customer advocate—providing insights on feature requests, priorities, and product gap
• Collaborate with Product Management to prioritize enhancements that drive enterprise value
• Maintain a deep understanding of industry trends to advise clients on best practices
• Strategic Account Growth: Partner with Account Executives to identify renewal and upsell strategies based on usage data and business outcomes
• Prepare technical presentations and proposals for contract renewals and scope expansions

Technical Account Manager, Enterprise SaaS

Analyst

• Oversee end-to-end processing of telecom invoices to ensure accuracy, compliance, and cost efficiency
• Receive, validate, and approve invoices; assign cost center and GL codes for payment processing
• Identify and resolve billing discrepancies; manage vendor disputes and ensure contractual adherence
• Conduct detailed invoice data analysis to support telecom cost optimization and provide reporting for financial planning
• Ensure internal processes, documentation, and checklists are followed and maintained timely
• Own wireline TEM activities: invoice processing; monthly invoice auditing; AP payment file creation and maintenance; research and reconciliation of past due balances/payments
• Interact with vendors to obtain invoice copies, payment information, and resolve billing/payment issues
• Communicate with clients via email and conference calls regarding invoice and payment processes
• Manage assigned clients for end-to-end TEM from procurement to payment
• Collaborate with India-based analysts and US-based teams to address vendor/client inquiries
• Identify opportunities for process improvement and escalate suggestions to management
• Generate and maintain weekly/monthly reports

Technical Account Manager, Enterprise SaaS

Lead Analyst, Invoice Management