Technical Support Engineer
SAJ
full-time
Posted on:
Location Type: Remote
Location: Estonia
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About the role
- Provide phone and email based problem solving and fault finding support for installers and customers
- Generating cases via CRM to track and resolve customer inquiries
- Answering technical product inquiries
- Liaise with service, sales, and repair center departments to ensure cases are dealt with efficiently
- Developing, updating, and managing technical documentation for commissioning of our products
- Assist in developing the technical support process of the business
- Assist in Sales Exhibitions and Trade Fairs
Requirements
- Relevant qualification in electronic engineering and renewable energy equivalent
- Direct Solar and power generation Industry experience an advantage
- Solid technical understanding of inverters and batteries products
- Solutions based mindset
- Eagerness to support customers as required
- Strong work ethic
- Experience in a role which required inter department communication and coordination an advantage
- Ability to work autonomously as well as part of a team
- Fluent Estonian speaking is must
- Fluent English is preference
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical documentationproblem solvingfault findingtechnical support processinvertersbatteries
Soft skills
solutions based mindsetcustomer supportstrong work ethicinter department communicationteamworkautonomy
Certifications
qualification in electronic engineeringrenewable energy equivalent