Vice President, Customer Success
AlertMedia
Operations Associate, Customer Success
SailPoint
full-time
Posted on:
Location Type: Office
Location: Austin • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $58,200 - $108,200 per year
Job Level
JuniorMid-Level
Tech Stack
Tableau
About the role
- Partner with Customer Success leaders to design and implement process improvements that enhance customer and internal team outcomes
- Maintain and ensure accuracy of project, customer, and contract data across online systems
- Build and maintain reports and dashboards in Excel, Tableau, and other data platforms
- Safeguard data integrity through effective processes, governance, and clear communication
- Collaborate with project management, finance, and contracts teams to ensure timely, accurate customer data updates
- Support development and rollout of new processes, tools, and automation initiatives
- Train internal stakeholders on systems, tools, and processes; provide troubleshooting support as needed
- Assist in contract management and related operational tasks
Requirements
- Strong design-thinking mindset (human-centered, iterative, collaborative, solution-oriented)
- Proficiency with Microsoft Excel and Salesforce
- Exposure to Gainsight and/or other customer success platforms
- Experience with project management tools (Asana, Smartsheet, or similar)
- Familiarity with Tableau or other business intelligence platforms (preferred)
- Strong written and verbal communication skills; comfortable working with global leadership teams
- Highly organized with the ability to manage and prioritize multiple projects simultaneously
- Curious, eager to learn, and proactive in identifying opportunities for improvement
- Self-motivated with a strong work ethic and ownership mentality
Benefits
- Health and wellness coverage: Medical, dental, and vision insurance
- Disability coverage: Short-term and long-term disability
- Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
- Additional life coverage options: Supplemental life insurance for employees, spouses, and children
- Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
- Financial security: 401(k) Savings and Investment Plan with company matching
- Time off benefits: Flexible vacation policy
- Holidays: 8 paid holidays annually
- Sick leave
- Parental support: Paid parental leave
- Employee Assistance Program (EAP) and Care Counselors
- Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
- Health Savings Account (HSA) with employer contribution
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisprocess improvementproject managementcontract managementdata integritydesign thinkingautomationreportingdashboard creationtroubleshooting
Soft skills
communicationcollaborationorganizationprioritizationcuriosityproactivityself-motivationownership mentalitysolution-oriented mindsetiterative thinking