Professional Services Manager – fluent Arabic and English

SailPoint

Professional Services Manager overseeing strategic efforts to deliver solutions at SailPoint. Supporting customer engagement and service delivery while managing team growth and performance.

Posted 6/19/2026full-timeRemote • 🇦🇪 United Arab EmiratesSeniorLeadWebsite

About the role

Key responsibilities & impact

Support each customer’s journey by managing the strategic efforts required to deliver SailPoint’s solutions
Combine management experience with product and process training to understand SaaS and/or Software delivery practices
Work with management to shadow projects and sales efforts to take accountability for client experience
Responsible for engagement scoping, client communication, internal team management, escalation support, and overall service delivery
Oversee the full scope of customer engagements and ensure the professional growth of team members
Provide strategic updates on client performance to Senior Management
Identify new opportunities for expanding SailPoint solutions and services footprint
Participate in staffing decisions, utilization management, performance reviews, and career development support
Assist direct reports in career development by providing regular feedback, coaching and guidance

Requirements

What you’ll need

7+ years of professional experience at a Software , SaaS , or consulting company
3+ years of project management experience
2 + years of people management experience
Exceptional mentorship and leadership skills with a passion for continuous improvement
Experience with project management duties (project planning, budget, scope, schedule, stakeholder, and risk management)
Exceptional communication skills and extensive experience working with clients and partners
Outstanding organizational and multi-tasking abilities
Extensive experience working with Sales to scope services projects for enterprise software

Benefits

Comp & perks

Great technical and career growth opportunities
Equally accessible opportunities for all employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementSaaSsoftware delivery practicesengagement scopingclient communicationservice deliveryperformance reviewsbudget managementrisk managementstakeholder management

Soft Skills

mentorshipleadershipcontinuous improvementcommunicationorganizational skillsmulti-taskingcoachingguidance