Professional Services Manager

SailPoint

Professional Services Manager overseeing customer engagements and team performance at SailPoint, a leader in identity security solutions.

Posted 5/15/2026full-timeRemote • 🇬🇧 United KingdomSeniorLeadWebsite

About the role

Key responsibilities & impact

Ensure that services are provided, implemented correctly, and billed in a timely and accurate manner
Partner cross-functionally during the sales process, own the services portions of deals, including presentations, RFP responses, and proposal/SOW generation
Interact with sales reps and sales leadership during the pre-sales and post-sales (delivery) phases
Serve as the senior point of contact for client escalations
Oversee the financials of your team’s projects, with a focus on profitability and productivity to ensure long term client success
Work with the Resource Management Office (RMO) to mediate and prioritize staff resources to strategically align with the needs of the overall PS business
Provide project management duties on occasion for customer engagements as needed
Provide strategic updates on client performance to SailPoint Senior Management. Providing regular status updates to account teams and Sales Managers
Work closely with Customer Success Managers to establish and maintain customer satisfaction throughout the entirety of a customer implementation
Identify new opportunities for expanding SailPoint solutions and services footprint to maximize client success and SailPoint revenue growth
Take responsibility for the management of the team, including participation in staffing decisions, utilization management, performance reviews, and career development support
Assist direct reports in career development by providing regular feedback, coaching and guidance on personal development
Coach Engagement Managers and project team members on project performance and development areas
Participate in recruiting and employee development activities to ensure a balanced team with the right set of skills.

Requirements

What you’ll need

7+ years of professional experience at a Software, SaaS, or consulting company
3+ years of project management experience
2+ years of people management experience
Exceptional mentorship and leadership skills with a passion for continuous improvement
Experience with project management duties (project planning, budget, scope, schedule, stakeholder, and risk management)
Exceptional communication skills and extensive experience working with clients and partners
Outstanding organizational and multi-tasking abilities
Extensive experience working with Sales to scope services projects for enterprise software
Travel: This position requires up to 15% travel
Education: Bachelor’s degree or equivalent work experience.

Benefits

Comp & perks

Professional Services Managers are self-directed, highly motivated, and experienced leaders that thrive when overseeing and building a services organization.
SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team.

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Hard Skills & Tools

project managementbudget managementscope managementschedule managementstakeholder managementrisk managementSaaSsoftware consultingproposal generationRFP responses

Soft Skills

mentorshipleadershipcommunicationorganizational skillsmulti-taskingcoachingclient relationship managementcontinuous improvementteam managementcareer development