Head of Global Customer Success Operations

SailPoint

Head of Global Customer Success Operations leading customer success strategies and analytics at SailPoint. Fostering team leadership and operational excellence in a fast-paced environment.

Posted 4/28/2026full-timeAustin • Texas • 🇺🇸 United StatesLead💰 $156,700 - $264,084 per yearWebsite

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Partner with Leadership to build and evolve scalable processes across onboarding, adoption, health monitoring, retention, and expansion.
Define KPIs, build dashboards, and deliver actionable insights that drive customer health and lifetime value.
Lead and mentor a high-performing CS Ops team—cultivating a culture of accountability, growth, and impact.
Partner with Sales, Product, Marketing, and Finance to align customer initiatives and enhance the end-to-end experience.
Own the various post-sales forecasting and modeling to support strategic planning and board-level visibility.
Bring a continuous improvement mindset to tooling, systems, playbooks, and automation across all customer teams.

Requirements

What you’ll need

6+ years of experience in B2B SaaS operations or customer success—preferably in a scaling or enterprise environment.
Deep fluency in CS metrics, journey mapping, health scoring, and segmentation strategies.
Strong analytical and data visualization skills (Excel, SQL, BI tools like Tableau/Looker).
Proven ability to lead cross-functional initiatives and translate vision into execution.
Experience managing and mentoring high-performance ops teams.
Comfort operating in ambiguity while maintaining rigor and accountability.
Bonus: Experience with Gainsight, Salesforce, CPQ, or customer lifecycle tools.

Benefits

Comp & perks

Health and wellness coverage: Medical, dental, and vision insurance
Disability coverage: Short-term and long-term disability
Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
Additional life coverage options: Supplemental life insurance for employees, spouses, and children
Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
Financial security: 401(k) Savings and Investment Plan with company matching
Time off benefits: Flexible vacation policy
Holidays: 8 paid holidays annually
Sick leave
Parental support: Paid parental leave
Employee Assistance Program (EAP) and Care Counselors
Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
Health Savings Account (HSA) with employer contribution

ATS Keywords

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Hard Skills & Tools

B2B SaaS operationscustomer successCS metricsjourney mappinghealth scoringsegmentation strategiesdata visualizationExcelSQLBI tools

Soft Skills

analytical skillsleadershipmentoringcross-functional collaborationaccountabilitygrowth mindsetimpact orientationoperating in ambiguityexecutionstrategic planning