SailPoint

Customer Success Manager

SailPoint

full-time

Posted on:

Location Type: Remote

Location: Brazil

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About the role

  • Manage the business relationship between SailPoint and assigned client accounts; responsible for overall client satisfaction
  • Provide coaching and advice to clients on the use of SailPoint’s solutions for identity management, compliance, role management, and access request management; develop insights into the challenges faced by client organizations and provide recommendations based on an in-depth understanding of how IdentityIQ solves those problems.
  • Proactively share best practices
  • Monitor accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could have an effect on the clients’ ongoing use and/or satisfaction with SailPoint’s products and services
  • Provide strategic updates on clients’ performance to SailPoint Senior Management.
  • Provide regular status updates to account teams and Sales Managers
  • Identify new opportunities for expanding SailPoint product/service usage to maximize client success and SailPoint revenue growth
  • Ensure maintenance contract renewal

Requirements

  • Bachelor’s degree or equivalent work experience (technical degree or masters degree a plus)
  • Strong customer facing skills (executive presence, writing skills, phone skills).
  • Demonstrates a highly professional demeanor
  • Strong consulting skills.
  • Ability to gather and analyze information and produce strategic insights into clients’ organizational and technical challenges
  • Ability to communicate technical details to a non-technical audience.
  • Ability to foster credibility with a technical audience
  • Ability to set and communicate expectations; skill in mediating and resolving problems
  • Must be highly organized and able to prioritize and process a number of tasks concurrently
  • Ability to build lasting relationships based on trust
  • Takes ownership of customer issues and drives to resolution
  • Self-motivated, strong work ethic, creative, customer-centric personality
Benefits
  • Travel: Estimated from 10% to 25%
  • Equal opportunity employer
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer facing skillsexecutive presencewriting skillsphone skillsconsulting skillsanalytical skillscommunication skillsorganizational skillsrelationship buildingproblem resolution
Certifications
Bachelor's degreetechnical degreemaster's degree