Clinical Community Analyst
ICON plc
PMP
Community and Education Services Administrator
SailPoint
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇲🇽 Mexico
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Node.jsTableau
About the role
- Configure roles, groups, permission sets and page level access as directed by policy or the Community Manager.
- User management – provision, de-provision and edit accounts (Khoros) for non-SailPoint employees, where automation does not do so.
- Monitor ticket queue for requests and resolve issues.
- Examine and correct Salesforce Customer Relationship Management data where errors exist.
- Creates and distributes periodic community reports on usage, user numbers, pageviews, search trends, etc. Ad-hoc reports as required.
- Responsible for ensuring that the universities and communities technology infrastructure is operating effectively, efficiently, and securely.
- Collaborates with Customer Success, Operations, Community, Education Services, and Support teams to ensure seamless functioning for users. Assists all team members with education services administration tasks.
Requirements
- Strong troubleshooting skills.
- Highly organized and able to prioritize and process several tasks concurrently.
- Initiative to take ownership of issues and drive to resolution.
- Ability to communicate effectively while ensuring compliance with set processes and procedures.
- Excellent attention to detail and strong organizational skills.
- Excellent communication and problem-solving skills.
- 2+ years of technology company experience.
- Knowledge of one or more of the following is an asset: Jive, Lithium, Khoros, SalesForce, Learndot, Zendesk, API, Business Intelligence Tools (like Tableau), HTML, XML, NodeJS, and CSS is a plus.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SalesforceKhorosAPIHTMLXMLNodeJSCSSBusiness Intelligence ToolsTableauLearndot
Soft skills
troubleshootingorganizational skillscommunicationproblem-solvingattention to detailinitiativeownershipprioritizationcollaborationeducation services administration