Patient Intake Specialist, Mental Health

Sailor Health

Patient Intake Specialist guiding older adults through the intake process for mental health care. Aiding patients and families in navigating their journey into care with empathy and professionalism.

Posted 7/23/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$40,000 - CA$50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills to guide older adults and their caregivers through the intake process, ensuring a compassionate and supportive experience. Proficient in using technology and software tools to enhance patient care and streamline administrative tasks.

Highest-signal resume keywords

Empathetic CommunicationOrganizational SkillsTech-ComfortablePatient SupportMission-Aligned

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Active ListeningCompassionDetail-OrientedProfessionalismReassurance

Tools & Technologies

Google WorkspaceEHR PlatformsHealthieCRMsHubSpot

Industry Keywords

HealthcareOlder AdultsCaregivingMental HealthCustomer Service

About the role

Key responsibilities & impact

Guide older adults and their caregivers through the intake process with warmth, clarity, and professionalism.
Match patients with the right therapist and provide emotional support throughout the care journey.
Help patients navigate their journey into care, providing reassurance and trust at moments of vulnerability.

Requirements

What you’ll need

Empathetic and clear communicator. You speak with kindness, listen actively, and make others feel at ease – even during difficult or emotional conversations.
Highly organized and detail-oriented. You can juggle multiple patients at different stages in the process and never let things slip through the cracks.
Tech-comfortable. You’re comfortable learning tools like Google Workspace, EHR platforms (e.g., Healthie), or CRMs like HubSpot, and pick up new software quickly.
Mission-aligned. You care deeply about improving care for older adults and are excited to play a key role in someone’s first step toward better mental health.
Experience welcome, not required. You may have worked in healthcare, customer service, or an administrative support role before – but most importantly, you’re organized, compassionate, and eager to grow.

Benefits

Comp & perks

Mission with impact. Help bring life-changing care to a population that’s too often overlooked.
Remote-first team. Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose.
Growth and ownership. Be part of a small, agile team where you’ll take initiative, shape key processes, and grow as we grow.
Make someone’s day – every day. Your work helps older adults and their families feel seen, supported, and cared for.