Provider Onboarding Specialist

Sailor Health

Provider Onboarding Specialist responsible for onboarding and supporting clinicians in delivering care. Joining a fast-growing health tech company focusing on improving aging experiences.

Posted 5/21/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own the onboarding journey: Guide providers from first contact through contracting, credentialing, and initial patient assignment, ensuring a seamless and supportive experience.
Collaborate cross-functionally: Partner closely with Clinical Operations, Credentialing, and Care Coordination teams to align on capacity needs and onboarding timelines.
Maintain pipeline visibility: Track metrics such as response rate, conversion rate, onboarding duration, and ramp-up progress to identify trends and bottlenecks.
Drive provider pipeline growth: Identify, engage, and nurture relationships with licensed therapists, psychologists, and clinical social workers across Sailor’s target states.
Ensure compliance readiness: Verify that all required documents are complete, accurate, and compliant with Sailor’s standards.
Enhance provider experience: Act as a point of contact for new clinicians, addressing questions quickly and ensuring they feel supported and excited to join Sailor.

Requirements

What you’ll need

You have a human-centered approach and love providing delightful experiences to clinicians.
You enjoy automating workflows and building simple systems that make processes more efficient.
You’re organized and proactive, with a knack for spotting small details that improve the provider experience.
You thrive in a fast-moving environment, balancing empathy with execution.
You’re curious, analytical, and enjoy using data to improve processes and outcomes.

Benefits

Comp & perks

Competitive salary
Comprehensive benefits, including Health, dental & vision insurance
Brand new company computer
Flexible PTO and sick days
Team building events
Mentorship from leadership of the company, highly supportive team

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

human-centered approachorganizational skillsproactiveattention to detailempathyanalytical skillscuriositycommunicationrelationship buildingproblem-solving