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Sago

Panel Helpdesk Associate

Sago

Panel Helpdesk Associate supporting Sago’s market-research respondents through inbound and outbound voice support in India. Handling inquiries, troubleshooting issues, and protecting respondent satisfaction.

Posted 8/18/2026full-timeRemote • 🇮🇳 IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities through effective communication, problem-solving, and multitasking in high-pressure environments. Proficient in managing inbound and outbound calls while ensuring customer satisfaction and adherence to deadlines.

Highest-signal resume keywords
Customer Service ExperienceInbound/Outbound Call ManagementMicrosoft Office ProficiencyExceptional Phone EtiquetteCustomer Service Ticketing Software

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer ServiceCall ManagementProblem SolvingMultitaskingDocumentationTriageInvestigationTimely ResolutionTask AdministrationQuality Assurance
Soft Skills
Verbal CommunicationWritten CommunicationProfessional DemeanorActive ListeningCreativity
Tools & Technologies
Customer Service Ticketing SoftwareMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint
Certifications & Qualifications
Bachelor’s Degree
Industry Keywords
Customer SatisfactionRespondent Help DeskHigh Volume CallsRespondent InteractionEscalation Procedures

About the role

Key responsibilities & impact
  • Provide exceptional customer service to Sago respondents through inbound and outbound voice processes
  • Manage high volumes of inbound and outbound calls and document all respondent interactions
  • Intake, triage, investigate, and respond to inquiries directed to Sago’s respondent help desk
  • Assess respondent needs and provide accurate, valid, and complete information
  • Resolve issues with as few touch points as possible
  • Administer and prioritize respondents’ tasks and ensure deadlines are met
  • Work with internal teams to troubleshoot issues affecting respondent experiences
  • Escalate complex issues and follow up through outbound calls to ensure timely resolution
  • Learn and stay up to date on Sago’s technologies and procedures
  • Maintain customer satisfaction, productivity, quality, and discipline targets

Requirements

What you’ll need
  • Bachelor’s degree required
  • Experience in customer service and calling profile required
  • Proven customer service experience in inbound/outbound processes
  • Experience with customer service ticketing software is a plus
  • Exceptional phone etiquette
  • Excellent verbal and written communication skills
  • Professional demeanour when respondent-facing
  • Ability to listen attentively and solve problems creatively in a timely manner
  • Ability to multitask and work under high pressure while maintaining call accuracy
  • Proficient in Microsoft Office, including Word, Excel, and PowerPoint

Benefits

Comp & perks
  • Remote Job
  • Health Insurance
  • 5 days a week