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Panel Helpdesk Trainee – Backend
SagoSago, a global market research and data solutions company, seeks a helpdesk trainee supporting US respondents through ticket-based customer service. Investigating issues, maintaining records, and coordinating with internal teams.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service orientation with a focus on positive respondent experiences and satisfaction. Proficient in maintaining accurate records and collaborating effectively in a team-oriented environment.
Highest-signal resume keywords
Fluency In EnglishCustomer Service OrientationStrong Communication SkillsMicrosoft Office ProficiencyTeam Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Communication SkillsCustomer Service OrientationAbility To Collaborate
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft Outlook
Industry Keywords
Customer ServiceRespondent SatisfactionRecord-KeepingIssue InvestigationUS Customer Inquiries
About the role
Key responsibilities & impact- Provide customer service to Sago respondents through tickets
- Address US customer inquiries and resolve queries via tickets
- Review and investigate issues accurately and efficiently using computer systems
- Maintain accuracy while handling cases and record-keeping tasks
- Maintain accurate customer records and document interactions
- Coordinate with internal teams when required
- Aim to drive respondent satisfaction and retention for the International US Process
Requirements
What you’ll need- Fluency in English, verbal and written
- Strong communication skills
- Strong customer service orientation focused on positive respondent experiences and customer satisfaction
- Working knowledge of Microsoft Office applications, particularly Word, Excel, and Outlook
- Ability to collaborate in a team-oriented environment
- Ability to work night shifts: 5:30 PM–2:30 AM IST and 6:30 PM–3:30 AM IST during daylight saving
- Any Graduate/Postgraduate
- 0–1 year of experience in customer service
- Based on performance during training, may have the opportunity to transition into a permanent position
Benefits
Comp & perks- Remote Opportunity
- Extensive Mediclaim benefit.