Panel Helpdesk Trainee – Voice

Sago

Remote Panel Helpdesk Trainee supporting Sago’s US market-research respondents through inbound voice calls. Resolving inquiries, documenting interactions, and updating CRM tickets during India night shifts.

Posted 8/18/2026full-timeRemote • 🇮🇳 IndiaEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on resolving inquiries and maintaining accurate records. Proficient in using CRM systems and Microsoft Office tools to enhance respondent satisfaction and retention.

Highest-signal resume keywords

Fluency In EnglishCustomer Service ExperienceProblem-Solving SkillsMicrosoft Office ProficiencyAbility To Multitask

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CRM SystemsRecord-KeepingTroubleshootingData EntryIssue Investigation

Soft Skills

Strong Communication SkillsAnalytical SkillsAbility To Work Under Pressure

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft Outlook

Industry Keywords

Customer InquiriesInbound Voice CallsRespondent SatisfactionInternational US Process

About the role

Key responsibilities & impact

Provide customer service to Sago respondents through inbound voice calls
Address US customer inquiries and resolve queries
Review and investigate issues using computer systems
Create and update tickets in CRM systems
Handle cases and record-keeping tasks accurately
Maintain customer records and document interactions
Coordinate with internal teams when required
Aim to drive respondent satisfaction and retention in the international US process

Requirements

What you’ll need

Fluency in English, verbal and written
Strong communication skills
Effective problem-solving and analytical skills
Ability to investigate, troubleshoot, and resolve respondent inquiries
Ability to multitask and work under pressure
Working knowledge of Microsoft Word, Excel, and Outlook
Ability to work night shifts: 5:30 PM–2:30 AM IST or 6:30 PM–3:30 AM IST
Any graduate/postgraduate qualification
0–1 year of experience in Customer Service or Voice Process
Experienced candidates and freshers can apply

Benefits

Comp & perks

Remote opportunity
Extensive Mediclaim benefit
Opportunity to transition into a permanent position based on performance during the training period