VP, Customer Success

Sago

VP leading customer success and operational delivery for a growing market research business. Driving client retention, program quality, scalable processes, and profitable growth.

Posted 8/4/2026full-timeRemote • New Jersey • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Operational Leadership, with a strong focus on client relationship management, process improvement, and financial oversight. Proven ability to drive customer satisfaction and business growth through strategic planning and team development.

Highest-signal resume keywords

Customer Success LeadershipQuantitative Research MethodologiesFinancial ManagementProcess ImprovementClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BudgetingForecastingResource PlanningOperational DeliveryPanel ManagementSamplingSample DesignFeasibilityAutomationTechnology Implementation

Soft Skills

CommunicationRelationship-BuildingProblem-SolvingCoachingMentoring

Industry Keywords

Customer SuccessClient ServicesOperationsMarket ResearchSaaSTechnologyInsight CommunitiesHigh-Growth EnvironmentsStakeholder EngagementContinuous Improvement

About the role

Key responsibilities & impact

Lead and develop the Customer Success and Operational/Insight Community Delivery teams
Drive customer satisfaction, retention, adoption, and growth across the client portfolio
Serve as a senior point of contact for key client relationships and escalations
Ensure successful execution and delivery of client programs while maintaining high service quality standards
Develop and implement scalable processes, procedures, and best practices supporting growth and operational efficiency
Partner with Sales to support revenue growth, client retention, and profitability objectives
Collaborate with Panel and Operations teams on panel recruitment strategies supporting feasibility, quality, and delivery goals
Identify and implement automation, technology, and process improvements
Monitor and report on customer success, operational, and financial performance metrics
Manage budgeting, forecasting, resource planning, and profitability for the business line
Coach, mentor, and develop team members while fostering accountability, collaboration, and continuous improvement
Partner with Product and Technology teams on platform enhancements and service improvements
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree in Business, Marketing, Operations, or a related field required
15+ years of progressive leadership experience in Customer Success, Client Services, Operations, Market Research, SaaS, Technology, or a related industry
Strong knowledge of quantitative research methodologies, insight communities, sampling, panel management, sample design, feasibility, panel recruitment, and operational delivery
Ability to translate quantitative research needs into scalable client solutions and operational processes
Strong customer-first mindset and commitment to exceptional client experiences
Strategic and operational leadership skills
Financial and commercial acumen
Proven ability to lead teams in fast-paced, high-growth environments
Strong communication, relationship-building, and problem-solving skills
Process improvement and change management expertise
Ability to balance strategic thinking with hands-on execution
Experience managing and developing high-performing teams
Demonstrated success improving customer retention, satisfaction, and business growth
Strong financial management experience, including budgeting, forecasting, resource planning, and profitability oversight
Experience supporting a rapidly growing business and scaling operational processes
Strong client relationship management and stakeholder engagement skills

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Sago Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1968 📣 Marketing 🏥 Healthcare Marketing
Healthcare
Market Research Sago is a long-standing industry leader providing qualitative and quantitative market research solutions with over 55 years of experience. The company offers a comprehensive suite of services, for instance, global qualitative and quantitative research, neuromarketing, and consulting. Sago serves a wide range of industries including consumer packaged goods, financial services, media, and healthcare. They are committed to forming deep customer connections through adaptive solutions and a consultative approach, including leveraging AI technology such as their Query AI feature to enhance insights and research efficiency. VP, Customer Success Job not on LinkedIn 🔥 10 minutes ago 🏖️ New Jersey – Remote ⏰ Full Time 🔴 Lead 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead and develop the Customer Success and Operational/Insight Community Delivery teams
Drive customer satisfaction, retention, adoption, and growth across the client portfolio
Serve as a senior point of contact for key client relationships and escalations
Ensure successful execution and delivery of client programs while maintaining high service quality standards
Develop and implement scalable processes, procedures, and best practices supporting growth and operational efficiency
Partner with Sales to support revenue growth, client retention, and profitability objectives
Collaborate with Panel and Operations teams on panel recruitment strategies supporting feasibility, quality, and delivery goals
Identify and implement automation, technology, and process improvements
Monitor and report on customer success, operational, and financial performance metrics
Manage budgeting, forecasting, resource planning, and profitability for the business line
Coach, mentor, and develop team members while fostering accountability, collaboration, and continuous improvement
Partner with Product and Technology teams on platform enhancements and service improvements
Perform other duties as assigned 🎯 Requirements
Bachelor's degree in Business, Marketing, Operations, or a related field required
15+ years of progressive leadership experience in Customer Success, Client Services, Operations, Market Research, SaaS, Technology, or a related industry
Strong knowledge of quantitative research methodologies, insight communities, sampling, panel management, sample design, feasibility, panel recruitment, and operational delivery
Ability to translate quantitative research needs into scalable client solutions and operational processes
Strong customer-first mindset and commitment to exceptional client experiences
Strategic and operational leadership skills
Financial and commercial acumen
Proven ability to lead teams in fast-paced, high-growth environments
Strong communication, relationship-building, and problem-solving skills
Process improvement and change management expertise
Ability to balance strategic thinking with hands-on execution
Experience managing and developing high-performing teams
Demonstrated success improving customer retention, satisfaction, and business growth
Strong financial management experience, including budgeting, forecasting, resource planning, and profitability oversight
Experience supporting a rapidly growing business and scaling operational processes
Strong client relationship management and stakeholder engagement skills Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Head of Customer Success 🔥 5 hours ago Credo AI 11 - 50 💼 Consulting 🏥 Healthcare 📣 Marketing Website LinkedIn All Job Openings Head of Customer Success scaling Credo AI’s enterprise customer organization. Driving adoption, retention, expansion, and measurable outcomes for its AI governance platform. 🇺🇸 United States – Remote 💵 $200k - $225k / year 💰 $12.8M Series A on 2022-05 ⏰ Full Time 🔴 Lead 🏆 Customer Success Head of Customer Success 🔥 6 hours ago Zocks | AI for Advisors 11 - 50 🤖 Artificial Intelligence 💳 Fintech ☁️ SaaS Website LinkedIn All Job Openings Head of Enterprise Customer Success leading post-sales outcomes for Zocks, an AI assistant helping financial advisors automate operations and grow. Building the enterprise CS team, driving adoption, expansion, renewals, and measurable customer value. 🇺🇸 United States – Remote 💵 $180k - $220k / year ⏰ Full Time 🔴 Lead 🏆 Customer Success Principal Customer Success Manager – Pharma 🔥 6 hours ago H1 201 - 500 🏥 Healthcare 💼 Consulting 📦 Logistics Website LinkedIn All Job Openings Principal Customer Success Manager supporting pharma clients at H1, whose data and AI platform advances healthcare insights. Driving customer outcomes and equitable drug development. 🇺🇸 United States – Remote ⏰ Full Time 🔴 Lead 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Manager – Insurance Indirect 🔥 6 hours ago Equifax 10,000+ employees 💸 Finance 💳 Fintech 🔒 Cybersecurity Website LinkedIn All Job Openings Customer Success Manager optimizing insurance partner adoption, retention, and value realization for Equifax’s data, analytics, and technology solutions. Collaborating with partners, Relationship Managers, and internal teams across the customer lifecycle. 🇺🇸 United States – Remote 💵 $133.8k - $160k / year 💰 $1M Post-IPO Equity on 2009-09 ⏰ Full Time 🟠 Senior 🔴 Lead 🏆 Customer Success 🦅 H1B Visa Sponsor Manager, Customer Success 🕒 Yesterday Powerfleet 1001 - 5000 📦 Logistics 💼 Consulting 🤖 Artificial Intelligence Website LinkedIn All Job Openings Manager driving adoption and retention for Powerfleet's Customer Success team across North America. Leading a high-performing team focused on exceptional customer experiences. 🇺🇸 United States – Remote 💵 $100k - $130k / year ⏰ Full Time 🟠 Senior 🔴 Lead 🏆 Customer Success 🗣️🇪🇸 Spanish Required View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs