Customer Service Representative, Healthcare
Sagility
full-time
Posted on:
Location: Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $11 - $14 per hour
Job Level
Junior
About the role
- Handle incoming calls promptly and professionally
- Research and provide effective resolutions to customer inquiries
- Accurately document call details
- Communicate empathetically and diplomatically with clear, professional articulation
- Meet team goals for quality and customer satisfaction daily
- Act as a compassionate human connection for members/patients
- Participate in paid virtual training and ongoing development
- Follow attendance and performance expectations
Requirements
- Must be 18 years or older
- High School Diploma or equivalent
- Minimum of 1 year at a single job, preferably in customer service
- At least 1 year of experience in a call center environment (required)
- Reliable attendance, with no absences in the first 90 days
- Typing speed of at least 25 WPM
- Hardwired internet connection with minimum speeds of 5 Mbps upload and 10 Mbps download
- Secure, private work area at home
- Flexible availability, including weekends
- Strong communication and interpersonal skills
- Proficiency in navigating computer applications
- Commitment to excellence and a positive attitude
- Desire to exceed customer expectations and grow professionally
- Previous healthcare experience is a plus
- Bilingual candidates eligible for higher pay