Sagility

Outbound Sales and Enrollment Coordinator

Sagility

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $16 - $17 per hour

Job Level

Junior

About the role

  • Engage members using a consultative approach, uncovering needs and providing tailored solutions that build trust and drive enrollment
  • Demonstrate exceptional attention to detail when verifying eligibility, collecting data, and updating CRM systems
  • Conduct outbound calls to individuals who may qualify for healthcare and/or public assistance, following approved scripts and compliance guidelines
  • Verify eligibility requirements by gathering demographic, household, and income information from members
  • Educate members on Medicaid benefits, enrollment steps, required documentation, and timelines
  • Assist with applications by walking members through the process or directing them to appropriate resources
  • Maintain accurate, timely, and complete records in CRM or eligibility systems to ensure compliance and operational excellence
  • Identify barriers (such as lack of documents, confusion about requirements, or language needs) and provide solutions or escalate to support teams
  • Ensure compliance with HIPAA and state/federal regulations during all interactions
  • Promote a positive member experience by showing empathy, professionalism, and patience, especially when working with vulnerable or underserved populations
  • Meet performance metrics, including call volume, quality assurance scores, first-call resolution, and enrollment targets
  • Be receptive to feedback for continuous improvement
  • Document and report member DNC and program opt-out requests.

Requirements

  • High School Diploma or equivalent
  • Minimum 1 year of experience in consultative sales, scheduling, or retention, with a strong focus on objection handling
  • Proven ability to confidently initiate high-volume outbound calls and engage individuals
  • Proven ability to build rapport quickly and lead persuasive, consultative conversations
  • Strong listening skills with the ability to uncover needs and respond with clear, confident solutions
  • Comfortable handling objections and guiding conversations toward enrollment or conversion outcomes
  • Excellent verbal and written communication skills
  • Ability to follow call scripts while maintaining a natural and conversational tone
  • Strong attention to detail when collecting, verifying, and documenting information
  • Ability to navigate multiple systems and update CRM or data entry platforms efficiently
  • Self-motivated with the ability to meet performance metrics in a fast-paced outbound environment
  • Ability to work remotely with reliable internet and a distraction-free workspace.
Benefits
  • Medical, Dental, and Vision coverage.
  • Life Insurance.
  • Short-Term and Long-Term Disability options.
  • Flexible Spending Account (FSA).
  • Employee Assistance Program.
  • 401(k) with employer contribution.
  • Paid Time Off (PTO).
  • Tuition Reimbursement.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data collectioneligibility verificationconsultative salesobjection handlingCRM systemsdata entryperformance metricscall scriptingdocumentationenrollment processes
Soft Skills
attention to detailempathyprofessionalismpatiencelistening skillscommunication skillsrapport buildingself-motivationadaptabilityproblem-solving
Certifications
High School Diploma