Senior Operations Manager
Sagility
full-time
Posted on:
Location Type: Hybrid
Location: Quezon City • 🇵🇭 Philippines
Visit company websiteJob Level
Senior
About the role
- Monitor daily all areas of performance metrics (call handling times, service levels & quality grades) to assure that standards are met across the board referring to a database, a program or reports.
- Work with Operations Manager to administer program and implement both client and in-house policy.
- Ensure that operations are being managed accordingly on a day-to-day basis.
- Attend client meeting on a weekly basis or as needed to discuss the program performance based on the key operational metrics.
- Interface with client during visits, do presentation regarding performance of the program if need be and escalate issues that are out of the ordinary.
- Submit weekly and monthly ops review report to the Senior Vice-President of Operations and Clients.
Requirements
- College degree in Nursing Management, Marketing, Psychology or Life Science.
- 5 years customer service experience.
- 2-year managerial experience.
- Preferably, with an Active US/ Philippines Certified Registered Nurse (RN) license.
- Must be able to problem solve, and determine problems, also to recommend solutions.
- Strong People Management, customer orientation and Analytical skills.
Benefits
- health insurance
- paid time off
- professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
performance metricscall handlingservice levelsquality gradesproblem solvinganalytical skills
Soft skills
people managementcustomer orientation
Certifications
Certified Registered Nurse (RN) license