Customer Service Specialist

Sagent

Customer Service Specialist handling high volume inbound and outbound calls in the contact center for banking inquiries. Collaborating with customers to provide account support and solutions via phone.

Posted 7/28/2026full-timeWestlake • Alabama, Arizona, District of Columbia, Florida, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Montana, Nevada, New Hampshire, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Utah • 🇺🇸 United StatesJunior💰 $0 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in a high-volume contact center environment, effectively handling account inquiries and processing requests while maintaining professionalism and compliance. Proficient in remote work with a focus on quality standards and accurate documentation of customer interactions.

Highest-signal resume keywords

High-Volume Contact Center ExperienceCustomer Account SupportRemote Work ExperienceACH ProcessingProfessionalism and Empathy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementPayment ProcessingCustomer Interaction DocumentationOnline Banking SupportAccount Recovery Assistance

Soft Skills

ProfessionalismEmpathyCommunication

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Contact CenterCustomer ServiceCollections LicensingAccount RecoveryPayment Resolution

About the role

Key responsibilities & impact

Assist customers with bank and auto loan account questions in a high-volume contact center environment.
Handle inbound and outbound calls professionally while providing accurate account support.
Process ACH requests.
Provide payoff quotes for consumers and dealers.
Update customer account information, including address changes and name changes.
Assist customers with online banking account needs, including password resets.
Order copies of checks/payments as needed.
Review customer account status and assist with payment-related questions.
Support early-stage account recovery conversations by helping customers understand available payment or resolution options.
Accurately document customer interactions and account updates.
Maintain professionalism, empathy, and compliance during all customer conversations.
Perform other duties as assigned.

Requirements

What you’ll need

High School Diploma or GED
Experience in a High-Volume Contact Center: At least one (1) year of experience in a high-volume call center
Proven Remote Work Experience: Demonstrated experience working from home, with a reliable internet connection (stipend not included), ensuring you can work effectively and maintain adherence and quality standards remotely
State Licensing Covered: We handle and fully cover all required collections licensing across multiple states – no cost to you.

Benefits

Comp & perks

Paid Training
Up to four weeks of PTO (Paid Time Off) allotted per year to encourage a healthy work/life balance
Tuition Reimbursement
Day One - Comprehensive Benefits Package
We encourage your individual growth and look to promote within!