Sagent

Senior Customer Onboarding Manager

Sagent

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

ServiceNowSQL

About the role

  • Provide full lifecycle delivery of technology implementation services on key transformative software delivery and implementation projects within the financial technology industry
  • Work across cross functional teams to find solutions to impediments and drive progress to meet project milestones
  • Analyze and determine implementation scope, requirements, and roadmap that leads to successful implementation and use of Sagent’s suite of products
  • Execute project management and provide training, consultation, and support before, during, and immediately after new client, existing client, and new vendor implementation or conversion efforts
  • Mentor, train, and provide oversight to peers and cross functional team members on best practices for product implementation

Requirements

  • Master’s degree in Business, Engineering, Computer Science, or a related field and 3 years in any job title involving experience in technical implementation of transformative financial services software
  • Alternatively, the employer will accept bachelor’s degree in business, Engineering, Computer Science, or a related field and 5 years in any job title involving experience in technical implementation of transformative financial services software
  • Prior experience must include 3 years of the experience in the following: using software implementation project planning tools; devising technical software solutions; communicating technical requirements to Engineering teams; working with Application Programming Interfaces (“APIs”); working with databases, including MS Access and SQL; working with configuration management tools, including ServiceNow and Powershell; designing system architecture and enterprise software environments; using project management methodologies and best practices, including identifying risks, communicating to teams, and preparing project plans; translating business requirements into technical solutions; translating technical concepts into clear and accessible language for non-technical audiences; overseeing and implementing continuous improvement of implementation services; and overseeing and implementing planning and delivery of software implementation projects
  • Prior experience must include 2 years leading mortgage technology software implementation projects
  • Must be willing to adapt to new technologies and industry trends through ongoing learning and development
Benefits
  • Remote/Hybrid workplace options
  • Health Benefits
  • Unlimited Flexible Time Off
  • Family Planning Services
  • Tuition Reimbursement
  • Paid Family Leave
  • 401(k) Matching
  • Pet Insurance
  • In-person and Virtual Social Experiences
  • Career Pathing
  • Focus Time Fridays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
software implementationproject managementtechnical solutionssystem architectureenterprise softwareAPIsdatabasesMS AccessSQLconfiguration management
Soft Skills
communicationmentoringtrainingproblem-solvingcollaborationoversightadaptabilitycontinuous improvementconsultationleadership