Collections Specialist
Sagent
full-time
Posted on:
Location Type: Office
Location: Westlake • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $20 per hour
Job Level
Junior
About the role
- Handle Customer Service Tasks: Payments, due dates, payoffs, and account updates.
- Process ACH Requests and provide payoff quotes
- Perform soft collections: (1-45 days past due) and set up repayment plans
- Use Skip Tracing tools to locate and update customer information
- Metrics for Success: Quality: 90% + customer interaction score; Adherence: 92% + to scheduled shifts and breaks; Efficiency: Average handle time under 400 seconds
Requirements
- High School Diploma or GED
- Experience in a High-Volume Contact Center: At least one (1) year of experience in a high-volume call center
- State Licensing Covered: We handle and fully cover all required collections licensing across multiple states – no cost to you.
Benefits
- Stable Pay: Hourly rate with no sales quotas. ($20/hr + extra for late shifts and Saturdays.)
- Paid Training: Get set up for success from day one
- Generous PTO and Paid Holidays
- Education Support: Tuition reimbursement available
- Day-One Benefits: Health, dental, and vision coverage start immediately
- Career Growth: Strong focus on internal promotions
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceACH processingsoft collectionsrepayment plansskip tracing
Soft skills
communicationinterpersonal skillsadherence to schedulesefficiency
Certifications
High School DiplomaGEDcollections licensing