Sagent

Operations Support Specialist

Sagent

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

JuniorMid-Level

Tech Stack

ServiceNow

About the role

  • We are seeking an Operations Specialist Support to join our IT Operations team. This position is critical to ensuring the smooth day-to-day functioning of our systems, supporting both internal operations and external vendor integrations.\n
  • The ideal candidate will have a detail-oriented mindset, a strong sense of responsibility, and experience working in an IT or operations support environment.\n
  • Evening shift 3pm CST - 11pm CST, and occasional weekends.\n
  • Your day-to-day at Sagent:\n
  • Monitor iSeries (AS/400) systems, responding to system alerts, error messages, and performance issues to ensure system stability and uptime.\n
  • Perform backups, restores, and tape management using BRMS to safeguard data and support disaster recovery plans.\n
  • Manage lockbox posting processes for vendors such as MoneyGram, Paymentus, Chase, ensuring accurate and timely financial data posting.\n
  • Execute Initial Program Loads (IPLs), including system reboots, updates, and maintenance tasks during scheduled windows.\n
  • Run batch jobs and scheduled tasks using job scheduler tools or manual commands, ensuring completion and investigating job failure delays.\n
  • Provision, modify, and deactivate user profiles in development and lower environments, maintaining access controls and supporting development/testing needs.\n
  • Perform routine system health checks, including disk space monitoring, job queues, printer queues, and system logs.\n
  • Support file transfers, data uploads, and downloads using FTP/SFTP or other secure methods between internal systems and external vendors.\n
  • Maintain and update system documentation, operational runbooks, and procedures, contributing to knowledge base articles and process improvements.\n
  • Coordinate with internal teams (Infrastructure, Network, Application Support) to escalate and resolve complex system or application issues.\n
  • Assist in change management activities, including preparing for system maintenance, documenting changes, and communicating impacts to stakeholders.\n
  • Participate in audit and compliance activities by ensuring system access, job processes, and backup activities meet internal controls and regulatory requirements.\n
  • Execute and monitor daily, weekly, and monthly backups according to BRMS schedules on multiple LPARs.\n
  • Document incidents and resolutions in operational documents and/or ticketing systems.

Requirements

  • High School graduate or equivalent with 2-3 years of experience.\n
  • Strong theoretical knowledge base in network engineering principles and concepts, complemented by hands-on experience in the field.\n
  • Over 2 years of experience with IBM AS400 / iSeries operations and job monitoring.\n
  • Strong knowledge of CL commands, job queues, output queues, and system values.\n
  • Familiarity with tools like Robot/SCHEDULE, HelpSystems, BRMS, or similar.\n
  • Understanding of job control, system backups, and recovery procedures.\n
  • Excellent problem-solving, analytical, and communication skills.\n
  • Willingness to work on-call rotations or weekend shifts if required.\n
  • Experience with IBM Cluster System (iSeries System), basic iSeries commands, and BRMS System.\n
  • Proficiency in Windows 11, ServiceNow ticket system, Outlook, and Microsoft Teams.\n
  • Basic knowledge of networking, IBM System Storage TS4500, and system monitoring tools.\n
  • Good communication skills.\n
  • Ability to work rotating shifts, including nights, weekends, and holidays.\n
  • Dallas-based. Hybrid or onsite work, based on organizational needs.\n
  • Experience with JCL, FTP/SFTP automation, and operational scripting.\n
  • Familiarity with ITIL practices.\n
  • Experience in banking, insurance, or regulated industries.\n
  • Exposure to modernization tools or APIs integrating AS400 with external systems.