Analyst

• Manage day-to-day performance of third-party call center partners to ensure SLA compliance, accurate call handling, and optimal conversion rates
• Serve as primary liaison between Sage and outsourced call center vendors; resolve service issues, align on scripting, and enforce brand standards
• Monitor call quality, provide performance feedback, implement training protocols, and produce/analyze call center reporting
• Conduct monthly billing audits and submit property-level billing reports with corporate accounting
• Monitor and interpret demand data, competitive set trends, and event calendars to develop pricing and inventory strategies to maximize RevPAR
• Manage daily rate, restriction, and inventory decisions across all channels; align with transient, group, and catering strategies
• Produce performance reports, contribute to accurate forecasts, and identify risks/opportunities to drive revenue and market share growth
• Partner with hotel leaders and cross-functional teams (sales, marketing, operations) to align strategies and present actionable insights
• Audit systems and implement best practices to enhance revenue management processes and system accuracy
• Monitor and troubleshoot SynXis CRS configuration, rate loading, room types, restrictions, and promotional setup for Independent Hotel portfolio
• Collaborate with revenue, marketing, and property teams to align SynXis content and availability across distribution platforms
• Troubleshoot system errors, booking discrepancies, and data mapping issues across GDS, OTAs, and internal channels
• Monitor inventory parity across channels to maximize occupancy while avoiding overbooking
• Generate and interpret SynXis reports and dashboards to provide actionable insights to internal stakeholders

Reservations Strategy Manager / Revenue Analyst

EMR Analyst II – Epic Beaker

Senior Customer Contract Quality Control Analyst

Quality Improvement Analyst

Application Analyst III – Epic

Appeals and Grievance Analyst