Legal Operations Specialist
Opendoor
Reservations Strategy Manager / Revenue Analyst
Sage Hospitality Group
full-time
Posted on:
Origin: • 🇺🇸 United States • Colorado
Visit company websiteSalary
💰 $50,000 - $60,000 per year
Job Level
JuniorMid-Level
About the role
- Manage day-to-day performance of third-party call center partners to ensure SLA compliance, accurate call handling, and optimal conversion rates
- Serve as primary liaison between Sage and outsourced call center vendors; resolve service issues, align on scripting, and enforce brand standards
- Monitor call quality, provide performance feedback, implement training protocols, and produce/analyze call center reporting
- Conduct monthly billing audits and submit property-level billing reports with corporate accounting
- Monitor and interpret demand data, competitive set trends, and event calendars to develop pricing and inventory strategies to maximize RevPAR
- Manage daily rate, restriction, and inventory decisions across all channels; align with transient, group, and catering strategies
- Produce performance reports, contribute to accurate forecasts, and identify risks/opportunities to drive revenue and market share growth
- Partner with hotel leaders and cross-functional teams (sales, marketing, operations) to align strategies and present actionable insights
- Audit systems and implement best practices to enhance revenue management processes and system accuracy
- Monitor and troubleshoot SynXis CRS configuration, rate loading, room types, restrictions, and promotional setup for Independent Hotel portfolio
- Collaborate with revenue, marketing, and property teams to align SynXis content and availability across distribution platforms
- Troubleshoot system errors, booking discrepancies, and data mapping issues across GDS, OTAs, and internal channels
- Monitor inventory parity across channels to maximize occupancy while avoiding overbooking
- Generate and interpret SynXis reports and dashboards to provide actionable insights to internal stakeholders
Requirements
- Bachelor’s degree in Hospitality, Business, or related field preferred (High School diploma required)
- 2+ years of experience in hotel revenue management, reservations, or distribution operations
- Background working with branded and independent hotels (Hilton, Marriott, IHG, Hyatt, etc.) highly desirable
- Strong SynXis CRS expertise and understanding of GDS/OTA connectivity strongly preferred
- Experience managing third-party call centers or leading vendor relationships strongly preferred
- Advanced Excel skills (pivot tables, formulas, reporting)
- Familiarity with Branded and Independent revenue management tools/systems (RMS, CRS, PMS) strongly preferred
- Strong analytical thinking, problem-solving, and data analysis abilities (knowledge of BI platforms like Power BI a plus)
- Excellent communication, time management, organizational, and presentation skills
- Ability to prioritize competing tasks and collaborate cross-functionally
