Operations Administrative Intern
Genworth
Massage Therapist
Sage Hospitality Group
part-time
Posted on:
Origin: • 🇺🇸 United States • Pennsylvania
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Greet guests and begin appointments on time; complete treatments within allotted time
- Provide professional massage and body treatments per spa protocols and accepted certification practices
- Inform and educate guests about specific wellness concerns and spa services
- Handle guest questions and concerns professionally and courteously
- Properly care for equipment and use appropriate product amounts for cost control
- Maintain complete knowledge of all services and products offered
- Uphold sanitation and sterilization standards as directed by law and spa policies
- Actively promote home care programs, spa treatments, services, retail, programs, promotions, and discounts
- Perform prep work and properly clean and restock treatment rooms
- Communicate to management any occurrences involving staff or guests requiring attention
- Regularly attend and participate in training and staff meetings
Requirements
- Must hold and maintain a current state massage therapist license with a minimum of 500 hours of training
- Must maintain required insurance
- High School diploma or equivalent and required technical certificates
- 1 year experience preferred
- Thorough knowledge of numerous massage modalities and general understanding of body treatments; willingness to train in spa-specific offerings
- Excellent communication skills and ability to educate guests about wellness concerns
- Ability to meet minimum retail sales goals (3%) and participate in coaching if goals not met
- Ability to follow sanitation and sterilization laws and spa policies
- Ability to perform physical demands: full mobility for massage shifts, lifting/pushing/pulling/carrying, bending/kneeling, continuous standing, climb up to ~40 steps occasionally
- Ability to read written communication and follow verbal/written instructions
- Highly organized and able to handle multiple tasks and stressful situations
