Sales Manager
Sage Hospitality Group
Cloud
Housekeeping Manager
Sage Hospitality Group
full-time
Posted on:
Origin: • 🇺🇸 United States • Pennsylvania
Visit company websiteJob Level
Junior
Tech Stack
Cloud
About the role
- The Housekeeping Manager assists the Executive Housekeeper in managing associates’ and ensuring the cleanliness and sanitation of the hotel, guest rooms, public areas, laundry and other assigned areas.
- Coordinates all functions of the Housekeeping and Laundry departments and ensures impeccable levels of cleanliness and upkeep.
- Primary duties include; directing, interviewing, hiring, counseling, plan work schedules, assign work duties of Housekeeping associates.
- Lead pre-shift meetings communicates arrivals, departures, identifies VIP’s, delegates room assignments and duties.
- Assist the Executive Housekeeper in interviewing and selecting new Associates for hire
- Monitor the housekeeping staff and their productivity and efficiency for the purpose of recommending promotions or other changes in their status
- Assist the Executive Housekeeper in the handling of employee complaints and grievances and disciplining them up to termination when necessary
- Determine the type of materials, supplies, and tools to be used or merchandise to be bought, stocked and sold.
- Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
- Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
- Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
- Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
- Respond to guest requests, concerns and problems to ensure guest satisfaction.
- Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
- Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.
Requirements
- One to two years of post-high school education.
- Experience required by position is from one to two years of employment in a related position with this company or other organization(s).
- Self-starting personality with an even disposition.
- Ability to meet standards of appearance.
- Can communicate well with guests.
