People & Culture Administrator
Ziosk
Cloud
Sales Coordinator
Sage Hospitality Group
full-time
Posted on:
Origin: • 🇺🇸 United States • Colorado
Visit company websiteSalary
💰 $21 - $28 per hour
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- ▪ Assist sales managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales.
- ▪ Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- ▪ Answer sales office phones when sales staff not available.
- ▪ Respond to all sales inquiries accurately, timely and in a professional manner.
- ▪ Type correspondence, reports and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed.
- ▪ Coordination of all group and wedding business as contracted by the sales manager/DOS.
- ▪ Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days.
- ▪ Determine and coordinate all needs of the customer.
- ▪ Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client’s expectations.
- ▪ Maintains well documented, accurate, organized and up-to-date file management.
- ▪ Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
- ▪ Work with sales personnel to achieve required sales team goals.
- ▪ Have current knowledge of hotel rates, strategies, discounts and promotions.
- ▪ Assist with completing any required sales reports.
- ▪ Develop an effective communication and information system with the hotel team to disseminate details of upcoming group, meeting events and special events.
- ▪ Assist hotel with implementing hotel specific selling strategies.
- ▪ Follow-up on all customers’ needs and inquires in an efficient and expedient manner.
- ▪ Represent themselves and the hotel with the highest level of integrity and professionalism.
- ▪ Exhibit a positive and involved team attitude to all hotel departments and maintain open communication with all co-workers.
- ▪ Display a neat, clean and business-like appearance at all times.
- ▪ Creates monthly social hour calendar with the Director of Sales.
- ▪ Assists the Sales department with monthly luncheons, client events, etc.
- ▪ Conduct walk-in tours
- ▪ Create gift bags for guest traces, VIP’s, Hug’s, etc.
- ▪ Keep supplies stocked and on hand.
- ▪ Work with EBC on all group turnover and proper execution of the groups.
Requirements
- ▪ High school diploma or vocational secretarial.
- ▪ OnQ Experience Required
- ▪ Previous sales, hospitality, and secretarial experience preferred.
- ▪ Advanced knowledge/use of Microsoft Word applications: Word, Excel, Publisher and PowerPoint.
- ▪ Alphabetizing, grammar and punctuation skills.
- ▪ Standard business letter formats.
- ▪ Strong editing skills.
- ▪ Excellent communication skills necessary to communicate clearly with customers and other departments by phone or in person.
- ▪ Able to read contracts and letters.
- ▪ Able to use computers.
- ▪ Excellent attention to detail and multi-tasking skills.
- ▪ Bending/kneeling - repeated bending and kneeling required while filing
- ▪ Mobility - must be able to reach all areas of hotel to assist clients.
- ▪ Occasional standing.
- ▪ Occasional carrying and lifting of files and office items up to 25 lbs.
