Sales

• ▪ Assist sales managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales.
• ▪ Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• ▪ Answer sales office phones when sales staff not available.
• ▪ Respond to all sales inquiries accurately, timely and in a professional manner.
• ▪ Type correspondence, reports and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed.
• ▪ Coordination of all group and wedding business as contracted by the sales manager/DOS.
• ▪ Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days.
• ▪ Determine and coordinate all needs of the customer.
• ▪ Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client’s expectations.
• ▪ Maintains well documented, accurate, organized and up-to-date file management.
• ▪ Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
• ▪ Work with sales personnel to achieve required sales team goals.
• ▪ Have current knowledge of hotel rates, strategies, discounts and promotions.
• ▪ Assist with completing any required sales reports.
• ▪ Develop an effective communication and information system with the hotel team to disseminate details of upcoming group, meeting events and special events.
• ▪ Assist hotel with implementing hotel specific selling strategies.
• ▪ Follow-up on all customers’ needs and inquires in an efficient and expedient manner.
• ▪ Represent themselves and the hotel with the highest level of integrity and professionalism.
• ▪ Exhibit a positive and involved team attitude to all hotel departments and maintain open communication with all co-workers.
• ▪ Display a neat, clean and business-like appearance at all times.
• ▪ Creates monthly social hour calendar with the Director of Sales.
• ▪ Assists the Sales department with monthly luncheons, client events, etc.
• ▪ Conduct walk-in tours
• ▪ Create gift bags for guest traces, VIP’s, Hug’s, etc.
• ▪ Keep supplies stocked and on hand.
• ▪ Work with EBC on all group turnover and proper execution of the groups.

Sales Coordinator

Multi-Specialty Account Manager

Sleep Expert – Sales

Sleep Expert – Sales

Sleep Expert – Sales

Sales Director – Counter Affidavit