Safran

Business Operations

• Work closely with cross-functional teams to identify, analyze, and improve key business processes
• Map, document, and analyze existing business processes, primarily within Sales Operations and Demand Planning
• Support continuous improvement initiatives by identifying inefficiencies and proposing solutions to streamline workflows
• Collect and analyze process performance data; assist in building dashboards and reports for management
• Participate in cross-functional meetings to gather requirements, identify process gaps, and support project implementations
• Collaborate with stakeholders to develop and update standard operating procedures (SOPs)
• Assist in monitoring the implementation of process changes and measuring their impact on key performance indicators (KPIs)
• Support change management efforts, including developing training documentation and communication plans
• Work with business systems and tools to automate repetitive tasks whenever possible

Business Process Project Manager I

QA Engineer

• Continuous involvement and participation with development teams to design, build, and test software products and underlying components
• Review, verify and validate requirements, designs, and functionality of software
• Support the development, execution and maintenance of test plans
• Verify test plans are executed as written and document all test activities and defects in final reports
• Assist development with identifying trends in reported defect data, debugging problems and developing new test automation solutions
• Assist in planning and designing of the software portion of any roadmaps created for the Quality Organization
• Ensure change management compliance standards are followed
• Review customer software requirements and ensure processes support the ability to meet those expectations
• Apply knowledge of DO178 and ability to apply it appropriately to our products
• Apply knowledge of AS9100/AS9115 and support compliance to each
• Support the System Test group as a software tester when necessary
• Support Agile development methodologies as needed
• Use quality management methods, tools, and technology to create and support defect-free application software
• Lead in certification events as needed
• Provide guidance on software quality practices and audits to product development or operations teams and clients
• Prepare reports and correspondence concerning project specifications, activities, and status

Software Quality Engineer

• Embark on a transformative career with Safran Passenger Innovations, where we are forging an unparalleled in-flight entertainment ecosystem. As an innovative company we design and engineer world-class In-Flight Entertainment and Connectivity (IFEC) solutions. Our products are constantly evolving, solving complex media distribution, playback, and networking problems in a secure, demanding on-wing environment. Safran IFEC products are utilized by many of the world’s premier air carriers. Step aboard and help us by creating the best in-flight experiences for today and beyond!
• Job Summary: The Senior Manager, Customer Quality Assurance, leads the customer-facing quality strategy across aerospace programs, ensuring all products and services meet or exceed customer expectations and regulatory requirements. This role is critical in driving continuous improvement in quality systems, enhancing customer satisfaction, and maintaining compliance with industry standards such as AS9100, FAA, and EASA.
• Duties and Responsibilities:
• Serve as the primary quality interface for key aerospace customers, managing expectations, issue resolution, and performance metrics
• Oversee compliance with AS9100, FAA, and EASA Part 145 standards—including audits, certifications, and inspection systems—in collaboration with the Internal QMS Quality group
• Lead root cause analysis and corrective action processes (RCCA/8D) for customer-reported issues, ensuring timely resolution and communication
• Collaborate cross-functionally with Engineering, Operations, and Program Management to drive quality improvements
• Monitor and report on key performance indicators (KPIs), such as PPM, MRB value, and NPR disposition time
• Champion initiatives in customer FAI optimization, APQP, software QA, and supplier delegation management, in collaboration with the Supplier Quality group
• Mentor and develop quality assurance staff, fostering a culture of accountability and excellence