Suites Floor Supervisor

Saffire, LLC

Oversee event-day operations across assigned suites at Rogers Centre in Toronto. Ensuring delivery of elevated hospitality service to suite holders and their guests.

Posted 7/8/2026part-timeToronto • 🇨🇦 CanadaMid-LevelSenior💰 CA$24 per hourWebsite

About the role

Key responsibilities & impact

Supervise suite attendants and other suite-based service staff on assigned levels, providing clear direction, assigning sections, and monitoring performance throughout events without regularly performing bargaining unit tasks.
Oversee pre-event suite preparation, including verification of setup, cleanliness, equipment functionality, stock levels, and readiness in line with event orders and service standards.
Monitor in-event service delivery across assigned suites, ensuring timely food and beverage service, attentive host engagement, and adherence to service timelines and standards.
Oversee post-event breakdown processes, ensuring suites are cleared, equipment is secured, and inventory/consumption documentation is completed by staff accurately.
Ensure accurate recording of suite consumption (food, beverage, incidentals) and assist in reviewing discrepancies or unusual usage patterns with the Suites Manager.
Create, implement, and monitor service and sales incentives to motivate suite service teams and drive guest satisfaction and incremental revenue (e.g., upselling, featured items).
Maximize effective use of labour by coordinating staff deployment based on suite occupancy, client profiles, and event demand.
Train and coach suite attendants and other suite staff on service standards, product knowledge, responsible alcohol service, and guest relations, including pre-shift briefings and post-event feedback.
Assist with use of suite management systems (e.g., event notes, service requests, billing flags) by reviewing entries, following up with staff, and escalating issues to office/management teams.
Handle suite host and guest inquiries, special requests, complaints, and service recovery situations with professionalism and a solution-focused approach, escalating complex issues when appropriate.
Collaborate with culinary, bar, and premium operations teams to ensure accurate and timely delivery of orders, last-minute requests, and special dietary needs.
Ensure all staff follow Legends, Rogers Centre, and regulatory policies, including responsible alcohol service, health and safety, and workplace conduct.
Support continuous improvement by sharing guest feedback and operational observations with management and participating in initiatives to enhance suite offerings and experiences.

Requirements

What you’ll need

Previous supervisory or lead experience in suites, premium hospitality, catering, or fine dining.
Experience working in a stadium, arena, hotel, or large-scale event environment is an asset.
Smart Serve certification and minimum legal serving age as required in Ontario.
Basic understanding of inventory and consumption tracking in a food and beverage context.
Working knowledge of safe food handling standards; food handler certification is an asset.
Familiarity with unionized environments and the boundaries between supervisory duties and bargaining unit work.
Availability to work flexible hours, including evenings, weekends, holidays, and extended shifts based on the event schedule.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Saffire, LLC Website LinkedIn All Job Openings 11 - 50 employees Saffire empowers hundreds of clients with beautiful, unique and engaging websites, and integrated SaffireTix ticketing. The platform includes online, advance, and gate sales, as well as contactless RFID bands, for a safer and stress-free experience for patrons. Saffire's Spark content management system makes it easy to control it all yourself (with unlimited help when you need it) and have access to amazing real-time reporting. Our clients freakin' love us, and you will too! Suites Floor Supervisor Job not on LinkedIn 🔥 11 minutes ago 🏢 Toronto – Onsite 💵 $24 / hour ⏱ Part Time 🟡 Mid-level 🟠 Senior ✨ Supervisor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Supervise suite attendants and other suite-based service staff on assigned levels, providing clear direction, assigning sections, and monitoring performance throughout events without regularly performing bargaining unit tasks.
Oversee pre-event suite preparation, including verification of setup, cleanliness, equipment functionality, stock levels, and readiness in line with event orders and service standards.
Monitor in-event service delivery across assigned suites, ensuring timely food and beverage service, attentive host engagement, and adherence to service timelines and standards.
Oversee post-event breakdown processes, ensuring suites are cleared, equipment is secured, and inventory/consumption documentation is completed by staff accurately.
Ensure accurate recording of suite consumption (food, beverage, incidentals) and assist in reviewing discrepancies or unusual usage patterns with the Suites Manager.
Create, implement, and monitor service and sales incentives to motivate suite service teams and drive guest satisfaction and incremental revenue (e.g., upselling, featured items).
Maximize effective use of labour by coordinating staff deployment based on suite occupancy, client profiles, and event demand.
Train and coach suite attendants and other suite staff on service standards, product knowledge, responsible alcohol service, and guest relations, including pre-shift briefings and post-event feedback.
Assist with use of suite management systems (e.g., event notes, service requests, billing flags) by reviewing entries, following up with staff, and escalating issues to office/management teams.
Handle suite host and guest inquiries, special requests, complaints, and service recovery situations with professionalism and a solution-focused approach, escalating complex issues when appropriate.
Collaborate with culinary, bar, and premium operations teams to ensure accurate and timely delivery of orders, last-minute requests, and special dietary needs.
Ensure all staff follow Legends, Rogers Centre, and regulatory policies, including responsible alcohol service, health and safety, and workplace conduct.
Support continuous improvement by sharing guest feedback and operational observations with management and participating in initiatives to enhance suite offerings and experiences. 🎯 Requirements
Previous supervisory or lead experience in suites, premium hospitality, catering, or fine dining.
Experience working in a stadium, arena, hotel, or large-scale event environment is an asset.
Smart Serve certification and minimum legal serving age as required in Ontario.
Basic understanding of inventory and consumption tracking in a food and beverage context.
Working knowledge of safe food handling standards; food handler certification is an asset.
Familiarity with unionized environments and the boundaries between supervisory duties and bargaining unit work.
Availability to work flexible hours, including evenings, weekends, holidays, and extended shifts based on the event schedule. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Inventory TrackingFood Handling StandardsService Delivery MonitoringEvent PreparationUpselling Techniques

Soft Skills

ProfessionalismSolution-Focused ApproachGuest RelationsCoachingCollaboration

Certifications

Smart Serve CertificationFood Handler Certification