Senior Customer Success Manager

. You’ll manage a portfolio of customers, with the objective of proactively driving deep product activation and engagement .

Posted 6/9/2026full-timeSydney • 🇦🇺 AustraliaSeniorWebsite

Key responsibilities & impact

You’ll manage a portfolio of customers, with the objective of proactively driving deep product activation and engagement
Collaborate with the Sales Team to identify areas of opportunity and ensure non-event renewals
Partner with your customers to understand their current and future business goals and challenges that translate into strategies utilizing SafetyCulture
Become a trusted advisor to key stakeholders to enable the best customer experience possible
You’ll be a product expert with the ability to advise your customers on best practices using the SafetyCulture platform
Advocate for customers by providing feedback to internal teams to influence the product road map to drive adoption and retention.

What you’ll need

5+ years experience working in a customer facing role with Enterprise customers
A background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption
Persuasion and presentation skills, with the ability to communicate up and down an organisation
Passionate about building lasting relationships with customers and colleagues
Ability to actively listen, understand customer pain points and take action
Enjoy working in a fast-paced organisation & easily adapt to changes in roles and responsibilities

Comp & perks

Equity with high growth potential, and a competitive salary
Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office
Access to professional and personal training and development opportunities
Hackathons, Workshops, Lunch & Learns
We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies
In-house Culinary Crew serving up daily breakfast, lunch and snacks
Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages
Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
Quarterly celebrations and team events, including the annual Shiplt global offsite
On-site gym, table tennis, board games, books library, and pet-friendly offices

ATS Keywords

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Soft Skills

persuasion skillspresentation skillsactive listeningrelationship buildingadaptability