Senior Billing Analyst

SafetyCulture

Senior Billing Analyst at SafetyCulture responsible for managing customer financial interactions and ensuring accurate billing in a global tech environment.

Posted 5/8/2026full-timeKansas City • Kansas, Montana • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Act as a primary financial point of contact for customers, managing billing inquiries, payment discussions, and dispute resolution with professionalism and commercial awareness
Review, structure, and process complex customer contracts and purchase orders in partnership with Sales, Legal, and Revenue Operations
Ensure accurate order setup and billing alignment with contractual terms, pricing structures, and subscription models
Own the end-to-end billing process across business units, ensuring invoices are accurate, timely, and compliant with contract terms
Manage the Group’s debtors ledger, maintaining accuracy, integrity, and timely follow-up on outstanding balances
Lead collections efforts, conducting firm yet relationship-focused conversations with customers to drive timely payments
Handle complex billing disputes and escalations, balancing customer satisfaction with company policy and revenue protection
Manage customer onboarding processes, oversee portal administration, and coordinate purchase order management to ensure smooth and efficient operations
Perform detailed account reconciliations, identifying root causes of discrepancies and implementing preventative solutions
Monitor and analyze debtor balances on a regular basis, identifying trends, risks, and opportunities for improvement
Prepare and present aged receivables reporting with actionable insights and recommendations
Partner closely with Sales, GTM Leadership, Legal, and Finance to streamline contract-to-cash workflows
Act as a subject matter expert on billing and invoicing processes, clearly communicating financial concepts to non-finance stakeholders
Identify and drive process improvements to enhance billing accuracy, customer experience, and operational efficiency
Contribute to special projects focused on scaling systems, improving reporting, and optimizing customer financial interactions

Requirements

What you’ll need

5+ years of experience in Accounts Receivable, Billing, Credit, or Finance Operations, with ownership of complex, customer-facing accounts
Proven experience in confidently managing customer conversations around billing, collections, and disputes
Experience in SaaS or subscription-based business models (preferred), including familiarity with revenue recognition concepts
Strong systems experience (e.g., Zuora, Salesforce, or similar billing/CRM platforms)
Ability to interpret and operationalize customer contracts and pricing structures
Excellent communication skills, with the ability to influence and build trust with both external customers and senior internal stakeholders
Strong understanding of contract-to-cash workflows across Sales, Legal, Billing, and Finance
Intermediate Excel skills (e.g., XLOOKUP, Pivot Tables)
A proactive, solutions-oriented mindset with strong problem-solving and analytical skills
High attention to detail and ability to manage competing priorities in a fast-paced environment
Finance-related degree (preferred)

Benefits

Comp & perks

Equity for all full-time team members
Opportunities for professional development and growth
A commitment to building inclusive teams and culture
Flexible working arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Accounts ReceivableBillingCreditFinance OperationsSaaSRevenue RecognitionExcelXLOOKUPPivot TablesAccount Reconciliation

Soft Skills

CommunicationProblem-solvingAnalyticalAttention to DetailRelationship ManagementInfluencingTrust BuildingProactive MindsetTime ManagementCustomer Satisfaction