Insurance Client Enablement Manager

SafetyCulture

. Own and build a scalable enablement function aligned to SC Care’s strategic priorities and broader insurance investment .

Posted 3/13/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own and build a scalable enablement function aligned to SC Care’s strategic priorities and broader insurance investment
Define and drive the enablement roadmap, translating strategy into structured, executable programs across sales, operations and customer-facing teams
Establish clear playbooks and processes that improve execution consistency and commercial alignment
Improve operational clarity through structured risk mitigation, client enablement and platform adoption initiatives
Drive focus areas including lowering claims, improving platform user behaviours, increasing retention and strengthening underwriting confidence
Align onboarding, platform enablement and continued usage to embed best-practice risk management behaviours
Turn proprietary data into practical, field-ready guidance that improves decision-making, risk selection and retention outcomes
Partner cross-functionally with marketing, product, sales and operations while leading and developing a small enablement team

Requirements

What you’ll need

Proven experience building and scaling an enablement function across sales, operations and customer-facing teams
Demonstrated success translating strategy into clear, actionable playbooks and processes that drive consistent execution
Strong commercial acumen, with the ability to operate at both strategic and practical levels
Experience improving operational clarity through risk mitigation, client enablement and platform adoption initiatives
A track record of establishing feedback loops that inform continuous improvement and leadership decision-making
Confident cross-functional operator, comfortable partnering with marketing, product, sales and operations

Benefits

Comp & perks

Equity with high growth potential, and a competitive salary
Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office
Access to professional and personal training and development opportunities
Hackathons, Workshops, Lunch & Learns
We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies
In-house Culinary Crew serving up daily breakfast, lunch and snacks
Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages
Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
Quarterly celebrations and team events, including the annual Shiplt global offsite
On-site gym, table tennis, board games, books library, and pet-friendly offices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

enablement functionrisk mitigationclient enablementplatform adoptionplaybooksprocessesdata analysisdecision-makingrisk managementoperational clarity

Soft Skills

commercial acumencross-functional collaborationleadershipstrategic thinkingcommunicationcontinuous improvementexecution consistencyteam developmentpartneringfeedback loops