SafetyCulture

Insurance Client Enablement Manager

SafetyCulture

full-time

Posted on:

Location Type: Hybrid

Location: Sydney • Australia

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About the role

  • Own and build a scalable enablement function aligned to SC Care’s strategic priorities and broader insurance investment
  • Define and drive the enablement roadmap, translating strategy into structured, executable programs across sales, operations and customer-facing teams
  • Establish clear playbooks and processes that improve execution consistency and commercial alignment
  • Improve operational clarity through structured risk mitigation, client enablement and platform adoption initiatives
  • Drive focus areas including lowering claims, improving platform user behaviours, increasing retention and strengthening underwriting confidence
  • Align onboarding, platform enablement and continued usage to embed best-practice risk management behaviours
  • Turn proprietary data into practical, field-ready guidance that improves decision-making, risk selection and retention outcomes
  • Partner cross-functionally with marketing, product, sales and operations while leading and developing a small enablement team

Requirements

  • Proven experience building and scaling an enablement function across sales, operations and customer-facing teams
  • Demonstrated success translating strategy into clear, actionable playbooks and processes that drive consistent execution
  • Strong commercial acumen, with the ability to operate at both strategic and practical levels
  • Experience improving operational clarity through risk mitigation, client enablement and platform adoption initiatives
  • A track record of establishing feedback loops that inform continuous improvement and leadership decision-making
  • Confident cross-functional operator, comfortable partnering with marketing, product, sales and operations
Benefits
  • Equity with high growth potential, and a competitive salary
  • Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office
  • Access to professional and personal training and development opportunities
  • Hackathons, Workshops, Lunch & Learns
  • We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies
  • In-house Culinary Crew serving up daily breakfast, lunch and snacks
  • Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages
  • Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
  • Quarterly celebrations and team events, including the annual Shiplt global offsite
  • On-site gym, table tennis, board games, books library, and pet-friendly offices
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
enablement functionrisk mitigationclient enablementplatform adoptionplaybooksprocessesdata analysisdecision-makingrisk managementoperational clarity
Soft Skills
commercial acumencross-functional collaborationleadershipstrategic thinkingcommunicationcontinuous improvementexecution consistencyteam developmentpartneringfeedback loops