Customer Success Manager

• Drive success across some of our most strategic Enterprise customers in the Retail and Quick Service Restaurant (QSR) industries.
• Ensure customers maximize the value of our platform, achieve measurable business outcomes, and expand their long-term partnership with SafetyCulture.
• Serve as a strategic partner to a curated portfolio of Enterprise Retail & QSR customers, driving adoption and measurable success.
• Understand customers’ business objectives, challenges, and industry context, using insights to guide their journey.
• Own customer retention, proactively identifying and mitigating churn risk while ensuring renewals.
• Partner with Sales and other internal teams to uncover and drive expansion opportunities within existing accounts.
• Use your industry expertise to deliver tailored recommendations, best practices, and thought leadership.
• Act as the voice of the customer internally - influencing product direction based on real-world needs and opportunities.
• Contribute to industry playbooks, case studies, and enablement materials that elevate customer outcomes and team capability.

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