Customer Success Manager

• Migration of customers: Manage the end to end migration process onto the new platform, including communication, change management and training. (Short term project)
• Retention & Expansion: Ensure customers achieve their desired outcomes with SafetyCulture, leading to strong retention and growth in use cases.
• Driving Product Stickiness: Encourage deep adoption of SafetyCulture by ensuring customers leverage key product features especially around training, that align with their business goals.
• Data-Driven Decision Making: Analyse customer usage data, health scores, and trends to continuously optimize your customer portfolio and proactively address risks and uncover expansion opportunities.
• Tooling & Automation: Leverage customer success tools (e.g., Gainsight, Salesforce, ChurnZero) to drive efficiencies and scale engagement.
• Customer Advocacy & Value Realisation: Ensure customers understand the value of SafetyCulture, providing best practices and recommendations to maximise adoption.
• Cross-Functional Collaboration: Work closely with sales, support, and product teams to deliver a seamless customer experience.

Senior Customer Success Manager, Training

Customer Success

Mid Market Customer Success Manager

Customer Success Manager

Customer Success Manager