Customer Success Manager

• You'll manage a book of business and ensure the retention, net growth, and platform adoption within your portfolio
• You'll seek and identify growth opportunities with discovery questions and creative ways to solve problems that can broaden the impact of SC
• You'll build and maintain strong relationships with key customer and business stakeholders
• You'll develop and execute comprehensive strategies to retain and grow your customers
• You'll align key results to tangible business outcomes and establishing ROI.
• You'll deliver training and best practices as our customers expand and grow their teams.
• You'll command a strong understanding of our product functionality and seamlessly translate business use cases to existing functionality, while identifying new ways of working with new features.
• Think Customer! With a deep understanding of our customer and their needs, you'll advocate for them internally and support product development.

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