Driving customer outcomes by blending traditional relationship management with a modern, scalable approach.
Managing accounts and helping build the engine that drives success across a broader customer base.
Engaging with customers via video, email, and digital channels, leveraging AI-driven tools to augment reach and maximize customer ROI.
Working cross-functionally with Account Management, Product, and Marketing to create a seamless, AI-enhanced 'tech-touch' experience.
Creating resources that empower customers to help themselves, intervening personally for high-value strategic moments.

Requirements

Bachelor’s Degree (BA/BS) or equivalent work experience required.
3+ years of experience in SaaS technical support (help desk) or software implementation
2+ years of experience supporting manufacturing industry customers
2+ years of experience with Quality Management Software (QMS)
Working knowledge of ERP, MES and related systems
Experience with Statistical Process Control (SPC) and OEE.
Experience with safety, quality and compliance systems.
Experience presenting, training and demoing software to groups
Experience using CRM and help desk ticketing systems (Hubspot a plus)
Ability to travel to customer sites (20%).

Benefits

Competitive compensation plan
Opportunity for stock options
Health benefits
Self Care PTO Plan
Flex Schedule
Work From Home Flexibility
Fast growing tech company with big opportunity
Great team and culture
Rewarding work that is solving an important problem
Annual investment in your professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SaaS technical supportsoftware implementationQuality Management Software (QMS)ERPMESStatistical Process Control (SPC)OEEsafety systemsquality systemscompliance systems

Soft Skills

relationship managementcustomer engagementcross-functional collaborationpresentation skillstraining skillsdemoing skillscustomer empowermentstrategic intervention