Safety Wing

Tech and Onboarding Specialist

Safety Wing

full-time

Posted on:

Location: 🌎 Anywhere in the World

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Job Level

Mid-LevelSenior

Tech Stack

SQL

About the role

  • Provide technical support via chat or email
  • Troubleshoot and resolve issues beyond first-line support
  • Handle operational tasks including data entry and Jira ticket management
  • Identify patterns in issues and recommend system or process improvements
  • Provide around-the-clock support with a flexible schedule; daytime hours in your own time zone
  • Help customers find solutions and turn challenges into positive experiences

Requirements

  • Has excellent English language skills (written and spoken)
  • Has strong analytical and problem-solving skills and the ability to work independently
  • Is comfortable working on weekends and available for 30+ hours a week
  • Has experience with debugging issues, Jira, SQL, and Postman
  • Extra shine if you have experience with Intercom, customer service, or healthcare
  • Asia and Americas time zone preference but EMEA also welcome